Job Description
Just imagine Amazon customers across Mexico and Brazil finding the right products at the right time, even during peak demand. You'll be the link between insight and action!
About the role
As our Customer Planning Manager, you'll help shape sustainable, profitable growth across Amazon Mexico and Brazil by turning demand signals into action. You'll forecast demand, manage inventory, and optimize operations to support customer satisfaction while balancing commercial ambition with supply chain execution. Working closely with account managers and cross-functional partners, you'll spot risks early, influence decisions with data, and help strengthen the LEGO® business across two growing markets.
Required Qualifications
- Delivered demand forecasting for retail or e-commerce businesses using statistical forecasting methods.
- Built advanced analytics processes that improved forecast accuracy, inventory performance, or sales outcomes.
- Managed inventory planning within e-commerce supply chains, including marketplace or fulfillment environments.
- Created demand planning models, replenishment workflows, or sales and operations planning processes at scale.
- Improved key planning metrics such as forecast accuracy, in-stock performance, or days of inventory on hand.
Preferred Qualifications
- Developed automated dashboards that provide real-time operational visibility.
- Worked with the Brazilian market within planning, supply chain, or commercial functions.
- Used local ERP, demand planning, or forecasting systems.
- Applied event modelling or SKU-level forecasting techniques across large product portfolios.
- Demonstrated fluency in Portuguese in a business environment.
What you'll build
- Stronger demand plans that support Amazon growth in Mexico and Brazil.
- More efficient operations that improve service levels while reducing unnecessary costs.
- Forecast accuracy and inventory health that support ambitious business targets.
- Customer plans aligned with vendors and account teams to maximise sales during key events.
- A stable inventory position with in-stock levels above 95% and lower excess inventory.
If you've worked in a role where you balanced commercial forecasts with operational realities, you'll feel at home here. What matters most is using data to guide decisions, building scalable processes, and translating insight into action.
Life on the team
You'll join LATAM Market Operations, the team connecting commercial ambition with execution. We work with a high level of ownership and a collaborative mindset. Weekly demand planning reviews and monthly planning alignment sessions keep us connected, while our hybrid rhythm gives flexibility. You'll use analytical problem solving, adaptability, strong communication, storytelling, and relationship-building skills every day.
What success looks like
Success means creating dependable plans that help the business grow while keeping inventory healthy and customers supplied. You'll partner closely with Amazon account managers, senior planning leaders, order management teams, and digital merchandising colleagues. You'll also contribute to a major global effort to improve forecast accuracy, stability, and planning quality while helping e-commerce play an even bigger role in the LATAM strategy for the years ahead.
Additional details on this position
- No relocation assistance is offered for this position.
#LI-SW2
#LI-Hybrid
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
Skills Required
- Experience delivering demand forecasting for retail or e-commerce businesses using statistical forecasting methods
- Experience building advanced analytics processes that improve forecast accuracy, inventory performance, or sales outcomes
- Experience managing inventory planning within e-commerce supply chains, including marketplace or fulfillment environments
- Experience creating demand planning models, replenishment workflows, or sales and operations planning processes at scale
- Experience improving planning metrics such as forecast accuracy, in-stock performance, or days of inventory on hand
- Experience developing automated dashboards for real-time operational visibility
- Experience with the Brazilian market in planning, supply chain, or commercial functions
- Experience using local ERP, demand planning, or forecasting systems
- Experience applying event modelling or SKU-level forecasting across large product portfolios
- Business fluency in Portuguese
The LEGO Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The LEGO Group and has not been reviewed or approved by The LEGO Group.
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Fair & Transparent Compensation — Pay is generally positioned as competitive across many roles and markets, with benchmarking against local markets and an expressed commitment to equal pay. Total compensation is often framed as stronger when considering the full package rather than base salary alone.
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Parental & Family Support — Paid parental leave is described as notably expansive, with substantial fully paid time for primary and secondary caregivers and additional paid caregiver leave. Leave is also described as continuing to accrue other rewards such as vacation and bonus eligibility during the leave period.
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Wellbeing & Lifestyle Benefits — Benefits are described as extending beyond core insurance into mental health and wellbeing support, including assistance programs, mindfulness resources, ergonomic setups, and fitness-related offerings. Brand-specific lifestyle perks such as sizable product discounts are highlighted as a meaningful part of the overall rewards experience.
The LEGO Group Insights
What We Do
We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!
