Customer Performance Lead

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.​

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. ​

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.​

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.​

Find out more about our mission to bring health in your hands at www.opella.com.​

CEE Customer Performance Lead is responsible for designing, developing, and implementing the CEE NRM strategy across key pillars. This role ensures the effective implementation of Commercial Policies, Pricing Strategies, and Product and Customer mix at both the zone and country levels to drive profitable business acceleration. The CEE Performance Lead leverages data insights and trends to ensure profitable growth of customers and categories, while continuously seeking new growth opportunities.

Customer and Channel Mix

• Develop and execute channel strategy to achieve business objectives.

• Drive the route-to-market strategy (channel and customer segmentation).

• Drive a commercial conditions aligned with the Commercial Policy.

• Drive efficient incentive strategies across channels and portfolio.

• Establish best in class  JBPs with clients in CEE markets.

• Drive continuous improvement in RMG by conducting programs and processes of change.

• Cooperate with internal and external auditors.

• Engage with regional and global projects.

• Ensure compliance with company policies and procedures.

Customer Promotional Effectiveness

• Develop a promotional framework per brand/channel/customer aligned with the brand strategy.

• Translate brand price positioning into channel/customer pricing and promotional activities.

• Continuously improve promotional ROI and boost sell-out.

• Identify trade spend inefficiencies and work closely with KAM to optimize them.

• Jointly develop and implement customer strategies with the Commercial Team to maximize performance

• Monitor channel performance, providing insights and recommendations for improvement.

• Build and manage  customer analytical dashboards.

Customer Capability Growth

• Build a team that collaborates with the commercial team in planning and executing sales campaigns that effectively respond to consumer needs.

• Enable your team to develop strong partner business.

• Establish an operational rhythm to increase the effectiveness of collaboration with customers.

• Oversee the commercial planning process within the JBP process (annual and quarterly).

• Monitor financial KPIs (ROI, GTN, Customer P&L).

• Analyze market trends and competitor activities to identify new business opportunities and strengthen market position.

• Design and deploy analytics tools and procedures to identify and capitalize on revenue growth opportunities.

Requirements:

• Minimum 5 years’ experience in Revenue Management / channel management in pharma / FMCG
• University degree in econometrics, economics or engineering
• Highly collaborative with all cross functional partners
• Strong analytical thinking
• Excellent Excel knowledge as a must
• Fluent in English

Our offer:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• Access to internal recruitment and development libraries - you can create your own career path within Opella; your professional development will be supported purposefully
• Flexible home office policy, with a possibility to work up to 50% of time from home, where you can easily schedule your office days
• An attractive package of benefits
• Employee Assistance Program (mental health support, legal and financial consulting)
• Gender neutral paid parental leave as well as volunteer days

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers

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