Customer Partner

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Utah, R1 is privately held organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

As our Customer Partner you will be responsible for providing client support and resolving issues related to the revenue cycle processes. The ideal candidate will partner will client representatives and other R1 operators to perform detailed reviews of claims, denials and analyze data. You will be expected to mitigate back-end revenue leakage through contract negotiation, change management and process improvement.

To thrive you must have knowledge of the revenue cycle, be high performing, have great communication and be able to work with ambiguity in a highly dynamic environment.

• Revenue Cycle experience or professional experience demonstrating progressive responsibility. Bachelor’s degree or equivalent experience preferred

• Microsoft Office Suite experience necessary with previous experience creating PowerPoint presentations and advance Excel.

• Must display knowledge of EPIC systems, including but not limited to:

• Able to effectively navigate Epic Revenue cycle functions.

• Prioritize and assist with project- specific tasks and participate in generating monthly internal/external reporting.

• Prioritize tasks to assist team meet monthly goals and maintain current resolution on assigned claims or projects.

For this US-based position, the base pay range is $50,065.98 - $77,527.90 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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