Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Serve as the primary point of contact for assigned clients, maintaining strong and trusted relationships.
- Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs.
- Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention.
- Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships.
- Track headcount, fulfillment, and satisfaction metrics to ensure operational targets are met.
- Collaborate across teams to identify improvement opportunities and optimize delivery processes.
- Address client or contractor issues promptly, ensuring effective resolution and continuous improvement.
- Maintain accurate reporting and documentation of all client and workforce activity.
Qualifications
- Bachelor’s degree in Business, Human Resources, or related field preferred.
- 3–5 years of experience in client relationship management, customer success, or workforce delivery.
- Strong understanding of staffing operations and contingent workforce programs.
- Exceptional interpersonal, communication, and organizational skills.
- Proven ability to manage multiple priorities and client relationships simultaneously.
- Proficiency in CRM or ATS systems; experience with Workday preferred.
- Based in or able to travel to key client locations as needed.
Skills Required
- Bachelor's degree in Business, Human Resources, or related field
- 3-5 years of experience in client relationship management, customer success, or workforce delivery
- Strong understanding of staffing operations and contingent workforce programs
- Exceptional interpersonal, communication, and organizational skills
- Proven ability to manage multiple priorities and client relationships simultaneously
- Proficiency in CRM or ATS systems
- Experience with Workday
- Based in or able to travel to key client locations as needed
Pinnacle Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pinnacle Group, Inc. and has not been reviewed or approved by Pinnacle Group, Inc..
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Fair & Transparent Compensation — Pay is considered market-aligned in select specialized roles and certain high-cost markets. Some roles cite solid base pay that meets expectations when aligned to strong client programs.
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Pay Growth & Progression — Performance-based raises and higher rates for select assignments are described in certain roles. Advancement opportunities and earnings can improve when placed on strong client accounts.
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Inclusive Benefits Coverage — Access to medical, dental, vision, and a 401(k) is extended to W‑2 consultants as well as internal staff. Employer-of-record programs emphasize providing the full benefits suite to payrolled workers.
Pinnacle Group, Inc. Insights
What We Do
Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada. Pinnacle Group has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit http://www.pinnacle1.com Apply online now at http://www.pinnacle1.com/careers/
