Customer Order Specialist
As a Customer Order Specialist, you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies for the Hospital Patient Monitoring business unit.
Your role:
- Verify order completeness and accuracy by checking product codes, quantities, and pricing in line with Order Intake Policies.
- Monitor and communicate the status of orders, from entry to confirmed delivery, to relevant stakeholders.
- Input customer purchase orders accurately into the processing system for new bookings and change requests.
- Serve as a liaison between functions throughout the order life cycle, resolving issues from intake to invoice creation.
- Escalate issues promptly to ensure customer satisfaction and contribute to process improvements within Philips Lean culture.
You're the right fit if:
- You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
- You have 2+ years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.
- You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
- You are a customer-focused professional with critical thinking and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities. You can work effectively both independently and as part of a team.
- Advanced knowledge of English language. May be required to work overtime, based on business &/or departmental needs.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
Skills Required
- High School Diploma, Vocational Education, or Bachelor's Degree in Business Administration, Supply Chain, Logistics, or an equivalent field
- Two or more years of experience with vocational education in order management, logistics, process improvement, business administration, or an equivalent area; alternatively, no prior experience with a bachelor's degree
- Knowledge of SAP, SFDC, or equivalent ERP systems
- Knowledge of Microsoft Office Suite
- Advanced English language proficiency
- Customer focus, critical thinking, problem-solving, organizational skills, ability to meet deadlines, and ability to work independently and collaboratively
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We're always looking for ways to make life better – not only for our customers, but also for everyone working here. That's why we're taking steps to create an environment where we all acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
