The role involves scheduling and managing customer orders across multi-product lines using SAP and Kinaxis systems, ensuring efficient delivery within agreed timelines and meeting service level agreements (SLAs). Responsibilities include resolving complex order-related issues, escalating when necessary, and maintaining clear communication to provide excellent customer service. The position also requires developing monitoring processes and metrics for management, preparing reports, and responding to inquiries regarding orders, product availability, lead times, and pricing.
Additionally, the role emphasizes collaboration with internal teams such as Sales Operations, Logistics, Procurement, and Order Management to prioritize orders, address material availability issues, and optimize delivery schedules. Proactive problem-solving, multitasking, and the ability to work independently or in a team are essential. Advanced skills in SAP, Kinaxis, and Excel are utilized to execute responsibilities effectively, while continuous improvement and serving as a backup for other schedulers are integral aspects of the role.
Responsibilities- Schedules customer orders in a multi-product line, SAP and Kinaxis environments.
- Coordinates customer orders, expedites within agreed upon timelines, efficiently meeting SLAs.
- Provides excellent customer service by quickly resolving complex issues related to orders, escalating as appropriate with clear and concise communication.
- Develops and maintains a monitoring process and metrics for management based upon tasks, goals and timeframes.
- Prepares and delivers reports to senior management.
- Responds to internal teams inquiries related to open/closed orders, product availability, lead times and pricing.
- Able to multi-task and work well in a team and individually.
- Manages all aspects of customer order prioritization, proactively identifying and overcoming obstacles.
- Collaborates with internal teams to expedite order scheduling and to resolve issues efficiently.
- Interfaces with Sales Operations regarding part allocations and order prioritizations.
- Works daily with Logistics team to maximize daily and weekly customer order delivery creation and shipment.
- Utilizes exceptional SAP , Kinaxis and Excel skills in the execution of responsibilities.
- Coordinates with Procurement, Order Management, Logistics etc. to resolve material availability / order issues.
- Monitors and proactively address issues pertaining to customer order schedules.
- Seeks ways to improve upon the status quo.
- Serves as backup to other schedulers as needed.
You have:
- SAP or other ERP systems
- Kinaxis / Rapid Response OR other advanced Planning and Scheduling (APS) software.
- Microsoft office tools – Teams, Excel, PowerPoint, Word
- Business Intelligence software – Power BI / Tableau
- SharePoint
- Strong analytical skills with good computer literacy in Microsoft Office, SAP, Kinaxis.
- Good communication skills (written and oral).
- Possess good attention to detail and able to follow through on issues.
- Deadline driven with the ability to work in a fast-paced, team-orient environment.
- Problem-solving skills with the ability to accomplish tasks and navigate situations with limited, sometimes ambiguous information.
- Comfortable working remotely and with team in different time zones.
- Good knowledge of MRP, scheduling and order management processes.
- Bachelor’s degree with 8+ years of related work experience OR Master’s degree with 5+ years of related work experience.
It would be nice if you also had:
- Work experience in the High tech, Telecommunication industry OR client order management.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Skills Required
- Experience with SAP or other ERP systems
- Experience with Kinaxis RapidResponse or other APS/planning and scheduling software
- Advanced Excel skills
- Proficiency with Microsoft Teams, PowerPoint, Word
- Experience with Business Intelligence tools (Power BI or Tableau)
- Experience with SharePoint
- Strong analytical skills and computer literacy
- Good written and oral communication skills
- Attention to detail and ability to follow through on issues
- Ability to meet deadlines and work in a fast-paced, team-oriented environment
- Problem-solving skills; able to work with limited or ambiguous information
- Comfortable working remotely and with teams in different time zones
- Knowledge of MRP, scheduling, and order management processes
- Bachelor's degree with 8+ years related experience OR Master's degree with 5+ years related experience
- Work experience in high tech, telecommunications, or client order management
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
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