We are looking for a talented Customer Order Management Specialist to join our team in Daventry, United Kingdom.
In this role, you will make an impact in the following ways:
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Provide timely and accurate administrative support to the order management team, ensuring smooth day‑to‑day operations.
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Process customer orders within the order management system, meeting required deadlines and maintaining high levels of accuracy.
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Maintaining clear lines of communication with customers from order placement to shipment.
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Support data entry tasks such as new customer set‑ups, credit and debit administration, and order updates.
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Prepare and distribute standard internal reports to support operational visibility and decision‑making.
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Maintain and cleanse data within the order management system, ensuring accuracy across customer details, pricing, order holds, and other key fields.
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Undertake “face-to-face” customer visits and product witness testing at the Daventry plant.
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Identify opportunities for process improvement and communicate suggestions to the Supervisor.
To be successful in this role, you will need the following:
- General understanding of order entry processes, customer support functions, and back‑office operations.
- Strong customer service experience with excellent interpersonal and communication skills.
- Working knowledge of MRP systems, with experience in Oracle R12 considered a strong advantage.
- Good standard of English and numeracy, with an additional language beneficial.
Education/Experience:
- Prior experience in a manufacturing or operational environment is highly advantageous.
- Technical understanding of generator set systems would be beneficial but not essential.
- Familiarity with the full order life cycle and associated systems will support success in this role.
Skills Required
- General understanding of order entry processes, customer support functions, and back-office operations
- Strong customer service experience
- Excellent interpersonal and communication skills
- Working knowledge of MRP systems
- Good standard of English and numeracy
- Experience with Oracle R12
- Additional language skills
- Prior experience in a manufacturing or operational environment
- Technical understanding of generator set systems
- Familiarity with the full order life cycle and associated systems
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
