Customer Order Management Representative

Position available for Atlanta, Toronto or Montreal

When building the tallest buildings, the longest bridges and the most efficient manufacturing plants, people put their trust in the market-leading measurement solutions from Leica Geosystems. Our employees develop, produce and distribute what our customers count on, day after day: innovation, precision, reliability and efficiency.

Our team requires a Customer Order Management Representative to serve customers with various needs and requests by performing the following duties:

• Sales Orders - Enter sales orders into SAP. Issue delivery tickets when required. Enter other Sales type orders including subscriptions, returns, etc.
• Convert orders in SAP based Quotations processed in the Right Quoting Tool by Sales Personnel.
• Key account management of orders - including Amazon, Grainger and others as assigned.
• Monitoring of orders for delivery follow-up for both orders entered directly and those on the internet partner store by dealers, when requested.
• Responsible for invoicing of orders.
• Participate in any courses and/or webinars assigned.
• Handle credit applications from customers. Liaise with credit manager for approvals and account setup.
• Process stock transfers between storage locations for sales reps and the ordering of demo equipment for sales reps.
• General office duties as required including filing and other duties assigned.
• Assist where needed and return phone calls in a timely manner.
• Close communication/sales support with sales team.
• Willingness to take on other tasks and responsibilities as required.

Education & Experience:

• Some University level course work in Business, Accounting or related field is preferred with a minimum of two years related experience
• Knowledge of SAP an asset
• Knowledge of basics of Saleforce an asset
• Ability to work under pressure and prioritize tasks (especially at month end/quarter end/year end)
• Superior communication skills
• Ability to work in a team environment

Leica Geosystems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.