Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
About us
At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer.
Every day, our colleagues support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration, and expertise to help our customers solve some of the world's most important challenges.
Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment.
About the Role
We're looking for an experienced Customer Operations Supervisor to help build and lead one of our German-speaking Customer Operations teams in Budapest.
This is much more than a traditional people management role. You'll combine strong operational expertise with people leadership, becoming both a technical subject matter expert and an inspiring leader for your team. Working across complex end-to-end order fulfilment processes, you'll help drive operational excellence, coach and develop colleagues, resolve challenging operational issues, and continuously improve the customer experience.
Working closely with Sales, Supply Chain, Finance, Logistics, Manufacturing and Customer Care teams, you'll help remove operational roadblocks, monitor business performance, coach colleagues, and continuously improve the way we support our customers.
If you enjoy leading people, solving operational challenges, and driving continuous improvement in a fast-paced international environment, we'd love to hear from you.
Why Join Our Budapest Team?
You'll be joining a collaborative international team that plays a critical role in supporting customers across the DACH region through complex customer operations and order fulfilment processes.
This role offers a unique opportunity to combine people leadership with operational excellence, working closely with Sales, Supply Chain, Finance, Logistics, Manufacturing, and Customer Care teams to ensure exceptional service delivery.
The position provides broad exposure across multiple business functions and offers excellent opportunities to develop both your leadership capabilities and operational expertise within a global organization. As the business continues to grow, you'll have the opportunity to contribute to process improvements, support cross-functional initiatives, and build a long-term career with Thermo Fisher Scientific.
What You'll Do
Lead, coach and develop a German-speaking Customer Operations team based in Budapest
Act as the operational escalation point for complex customer and order-related issues
Monitor operational performance, KPIs and service levels while driving continuous improvement
Review operational reports and proactively identify risks, bottlenecks and improvement opportunities
Partner closely with Sales, Finance, Supply Chain, Manufacturing and Customer Care teams
Ensure accurate execution of order management and customer support processes
Drive employee engagement, development and performance management
Promote collaboration, accountability and customer focus across the team
Support operational excellence initiatives and process optimisation projects
What We're Looking For
Fluent German and English, both written and spoken
Minimum 4–5 years of people leadership experience
Previous experience leading customer service, customer operations or order management teams within a multinational or Shared Services environment
Strong SAP knowledge and confidence working within operational processes
Experience managing KPIs, service levels and operational performance
Strong stakeholder management and communication skills
Ability to coach, motivate and develop people through periods of change
Excellent organisational and problem-solving skills
Ability to balance operational priorities while maintaining a positive team culture
Nice to Have
Supply Chain or Logistics experience
Salesforce or CRM exposure
Process improvement or Operational Excellence experience
Experience supporting transition or knowledge transfer projects
What Makes Someone Successful?
Successful leaders on this team typically demonstrate:
Strong people leadership and coaching skills
Operational excellence mindset
Confidence working across multiple business functions
Excellent stakeholder management
High levels of ownership and accountability
Curiosity and a continuous improvement mindset
Professionalism, resilience and sound judgement
What We Offer
Competitive compensation package including annual performance bonus
Hybrid working model
Flexible working hours
Private healthcare, wellbeing programmes and comprehensive insurance coverage
Flexible Cafeteria package including SZÉP Card contribution
Complimentary language courses
Extensive learning and leadership development opportunities
Career progression across a global organisation
Modern office environment on Váci út with employee parking, refreshments and excellent public transport connections
A collaborative, inclusive and supportive workplace culture
Ready to Make an Impact?
If you're looking for an opportunity to combine people leadership with operational excellence while helping shape a growing international team, we'd love to hear from you.
Join Thermo Fisher Scientific and help us make the world healthier, cleaner and safer.
Skills Required
- Fluent German and English, written and spoken
- Minimum 4-5 years of people leadership experience
- Experience leading customer service, customer operations or order management teams in multinational or Shared Services environment
- Strong SAP knowledge and confidence working within operational processes
- Experience managing KPIs, service levels and operational performance
- Strong stakeholder management and communication skills
- Ability to coach, motivate and develop people through periods of change
- Excellent organisational and problem-solving skills
- Ability to balance operational priorities while maintaining a positive team culture
- Supply Chain or Logistics experience
- Salesforce or CRM exposure
- Process improvement or Operational Excellence experience
- Experience supporting transition or knowledge transfer projects
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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