We are currently hiring a Customer Operations Specialist hybrid in Boston MA.
The Customer Operations Specialist is the Supply Chain contact for wholesalers, Division Director and Region Managers within his/her assigned division. The Customer Operations Specialist will proactively manage forecasts & inventory levels to support sales and brand initiatives within the division. In conjunction with the Customer Operations Manager, the Customer Operations Specialist will assist in the creation of a team that functions in a highly proactive and solutions-oriented manner in order to drive high levels of customer satisfaction. This individual will support operational process improvement to increase efficiency and enables the team to increase level of support to customers
*A Hybrid position at Boston Beer requires that our coworkers reside within commuting distance to be onsite according to their teams’ weekly schedule.
What You'll Brew:
- Provide operational support for customers- answers to questions, solutions to problems
- Build trust and communicate effectively with both internal and external customers to instill confidence in The Customer Operations Team
- Establish relationships with customers and ensure satisfaction with response, response time, and any required follow up associated with requests
- Collaborate closely with customers to understand needs, translating those into accurate forecasts and inventory settings. Focus efforts to achieve customer satisfaction and support sales objectives
- Proactively identify issues through data analysis, respond with appropriate resolution, communicate to key stakeholders
- Collaborate with cross-functional departments (Finance, Pricing, Brand, Planning, etc.) as needed to support the customer experience
- Complete ad-hoc training for customer on systems and process, including Online Beer functionality
- In conjunction with the Customer Operations Manager, coach and develop team specialists
- Attend Division and Regional Sales Meetings
What Ingredients You’ll Bring:
Minimum Qualifications
- Experience supporting a sales team
- Experience in a customer facing role
- Empathetic communicator, good listening, organizational and problem-solving skills
- Proven ability to prioritize multiple tasks of varying importance and urgency
- Ability to work independently, make sound business decisions without having the “whole picture”
- Excellent verbal & written communication skills; influential and professional
- Effective relationship manager; able to build relationships across teams
- Proficiency with Microsoft Office Suite
Preferred Qualifications
- Experience with SAP; Every Angle; and Power BI
- Experience supporting a sales organization
Level: 7
In accordance with pay transparency laws the salary range for this role if hired is $61,000 – $109,000.00 annually based on location and the experience level of the candidate. In addition to base salary, this position is eligible for an annual discretionary bonus based on individual and company performance. Certain sales positions are also eligible for car allowance
Some Perks:
Our people are our most important “ingredient.” We hire the best talent; and we reward, develop, and retain them too.
In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:
- Tuition reimbursement
- Fertility/adoption support
- Free financial coaching
- Health & wellness program and discounts
- Professional development & training
- Free beer!
*Talk to your recruiter about eligibility
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.
Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact [email protected] for assistance.
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Skills Required
- Experience supporting a sales team
- Experience in a customer facing role
- Empathetic communicator with good listening, organizational and problem-solving skills
- Ability to work independently and make sound business decisions
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite
The Boston Beer Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Boston Beer Company and has not been reviewed or approved by The Boston Beer Company.
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Healthcare Strength — Core coverage includes medical, dental, and vision insurance alongside a comprehensive wellness program. Additional resources like financial coaching bolster the overall health and wellbeing offering.
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Retirement Support — 401(k) support is defined with a clear employer match for most non‑union coworkers, with alternate terms documented for certain union groups. This codified structure, reflected in company materials and filings, underscores reliability of retirement benefits.
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Wellbeing & Lifestyle Benefits — Lifestyle perks such as two free cases of beer per month (21+), a dog‑friendly HQ, beer education/certifications, and a homebrew competition enhance total rewards appeal. Wellness programming and free financial coaching further support day‑to‑day wellbeing.
The Boston Beer Company Insights
What We Do
We are The Boston Beer Company and together we are heavy. From the very beginning, Jim Koch wanted to create a company that he would want to work for, creating a culture that celebrated beer with a passion and depth of knowledge that can’t help but be contagious to others. Forty years of brewing beer and cultivating talent later, we continue to be a passionate group of individuals who focus on raising the bar in everything we do. We're always looking for hardworking, motivated and competitive people who strive to push the boundaries and never settle. Not to be lost in the shuffle is the ability to have fun – after all, we are a beer company, and if you can’t have fun in this business, there’s something wrong!
