At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
What Will You Do
• Managing the Renewals Team, RenewalSales, and personal inboxes; answering questions and forwarding incoming requests to the appropriate renewal sales representatives
• Identify customer issues and direct to the correct department - eg sales, support, customer service, etc.
• Understand the SolarWinds Renewal value, process, timelines and explain this to both customers and partners
• Work with external partners on renewals related issues
• Overcome customer challenges and objections regarding their renewal completion
• Ensuring all orders received are correct and sent to our finance team for processing
• Resolve any issues relating to renewal orders
• professionally represent Solarwinds as potential first line of interaction for customers and partners
• Execute co-term and merge requests.
• Accepts incoming calls related to customer renewals
• Must be available for shifting schedules. May include weekends and holidays.
• Hybrid setup: 3 days in the office (Tuesday, Wednesday, and Thursday)
What We're Looking For
• Experience managing customer renewals or subscription-based products/services.
• Strong attention to detail and ability to manage high-volume inboxes.
• Strong communication skills—both written and verbal.
• Excellent problem-solving and negotiation abilities.
• Excellent written communication skills — clear, professional, and customer-centric email tone.
• Ability to manage multiple priorities and maintain attention to detail.
• Experience with CRM tools- Salesforce, Outreach, NetSuite is a plus.
• Previous experience in subscription sales, renewals, or retention environment is a plus.
• Team-oriented with a willingness to collaborate across departments (sales, accounting, and customer success).
• Commitment to providing exceptional customer experience while meeting team and individual performance goals.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Top Skills
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
