What do the Energizer Bunny, Hermione Granger, and Thomas the Tank Engine have in common? They’re reliable, resourceful, and always show up ready to solve problems. If that sounds like you, keep reading.
Our familia is looking for a Customer Operations Specialist who brings energy, precision, and a passion for serving others. This role is critical to ensuring our customers receive the right product, at the right time, with the right experience. If you feel you fit the bill, we’d love to hear from you!
About You
You’re the kind of person who finishes what they start (and probably double-checks it for good measure).
Organized is your middle name—or at least it would be if that were socially acceptable
You communicate clearly, kindly, and often—no one is left guessing when you’re on the case.
When something goes sideways, you don’t panic—you get curious and start solving
You can juggle multiple priorities without dropping the ball (and maybe even make it look easy)
You bring positive energy to your work and genuinely enjoy being part of a team. If you were a luxury car utility, you might say you’re like a seat warmer: comforting and warm to be around, but also know how to light a fire under someone.
What You Will Do
Own end-to-end order execution for assigned customers, from order receipt through delivery
Review and process sales orders, ensuring accuracy across pricing, quantities, lead times, and routing
Build strong relationships with and maintain good communication with buyers and 3PL partners.
Proactively identify and resolve order, inventory, and fulfillment issues, partnering cross-functionally with Supply, Transportation, inventory control, and Warehouse teams
Maintain clear, timely communication with buyers on all OTIF-related challenges and resolutions
Monitor open orders, inventory levels, and fulfillment performance on a daily basisManage inventory visibility and allocation across 3PLs to support customer demand and consolidation strategies
Partner with Transportation to ensure efficient and timely shipment execution
Assist with quarterly inventory reconciliations and reports.
Support EDI onboarding for new customers and troubleshoot ongoing EDI errors
Your Experience
Proficiency in Excel and G Suite is preferred.
Production, Logistics, Inventory, or Warehousing experience is a plus.
Inventory Management software (ERP or IMS) and EDI experience is a plus.
Skills Required
- Proficiency in Excel and G Suite
- Production, logistics, inventory, or warehousing experience
- Experience with inventory management software, such as ERP or IMS systems
- EDI experience
What We Do
Siete Foods is a family-owned company founded in 2014 that specializes in Mexican-American heritage-inspired food products. They focus on creating better-for-you, grain-free, and gluten-free items such as tortillas, chips, sauces, and seasonings. The company aims to make heritage-inspired food accessible to people with dietary restrictions and was acquired by PepsiCo in 2025 to expand its reach while maintaining its cultural mission.
