Customer Operations Representative

Posted 12 Days Ago
Be an Early Applicant
Naperville, IL, USA
In-Office
23-24 Hourly
Entry level
Logistics • Transportation
The Role
Support branch sales by managing key accounts: enter loads into the TMS, schedule pickups/deliveries, track shipments end-to-end, resolve shipment issues, prepare loads for accounting, communicate shipment/billing updates to sales and carrier operations, prioritize daily workload, and monitor performance reports.
Summary Generated by Built In

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is Compensation for this role is $22.60-$24.04 hourly. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

What your day-to-day will look like:

  • Support Sales with managing the branch’s key accounts.

  • Enter loads and confirm notes about the status of shipments.
  • Schedule pickup and delivery appointments with warehouses and customers.
  • Track the status of shipments from inception to delivery, and communicate. with the customer on the status of the shipments.
  • Handle any issues that arise on shipments and share information and updates with the customer.
  • Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
  • Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
  • Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
  • Monitor report cards.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

  • Competitive pay

  • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

  • 401(k) retirement plan with up to 5% company match

  • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

  • Employee Assistance Program (EAP)

  • Tuition reimbursement, adoption assistance

  • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

  • Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Skills Required

  • Experience entering loads and using a Transportation Management System (TMS)
  • Ability to schedule pickups and deliveries and coordinate with warehouses and customers
  • Experience tracking shipments end-to-end and handling shipment issues
  • Strong communication skills to update customers, Sales Manager, and Carrier Operations Group
  • Ability to prepare loads for accounting, ensure accurate data entry, and monitor report cards

RXO, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RXO, Inc. and has not been reviewed or approved by RXO, Inc..

  • Healthcare Strength Coverage spans medical, dental, vision, and disability, complemented by an employee assistance program. Feedback suggests health coverage is part of a comprehensive package that is often characterized as acceptable.
  • Retirement Support A company 401(k) match is available, with recent enhancements described to strengthen retirement readiness. Feedback suggests adjustments were made based on employee input.
  • Parental & Family Support Offerings include parental and family benefits, adoption assistance, and designated family-bonding leave. Time-off elements such as volunteer time and prenatal-care leave further support family needs.

RXO, Inc. Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Charlotte, NC
4,634 Employees
Year Founded: 2022

What We Do

RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.

Similar Jobs

In-Office
Chicago, IL, USA
4634 Employees
23-24 Hourly
Remote or Hybrid
2 Locations
1100 Employees
178K-297K Annually

Cox Enterprises Logo Cox Enterprises

OEM Compliance Coordinator (Dealer.com)

Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Remote or Hybrid
United States
50000 Employees
20-30 Hourly

Perk Logo Perk

Implementation Specialist

Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
Hybrid
2 Locations
1800 Employees
129K-129K Annually

Similar Companies Hiring

Blissway Thumbnail
Computer Vision • Fintech • Hardware • Internet of Things • Machine Learning • Software • Transportation
Denver, CO
24 Employees
Toro TMS Thumbnail
Cloud • Enterprise Web • Sales • Software • Transportation
Chicago, IL
80 Employees
Axle Health Thumbnail
Artificial Intelligence • Healthtech • Information Technology • Logistics
Santa Monica, CA
25 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account