Jobs at RXO, Inc.

Processes and investigates cargo claims received by mail or email, determines liability and costs for loss or damage, applies company policies and transportation regulations, prepares professional correspondence, and communicates with customers, sales, and operations regarding claim outcomes. Handles customer inquiries and complaints while meeting team deadlines and performance goals.

Owns escalated accounts payable billing and settlement issues, including carrier invoice validation, payment discrepancies, ageing, backlog, reconciliations, documentation, and audit controls. Performs root-cause analysis, monitors AP and DPO metrics, supports reporting and month-end activities, guides junior analysts, and drives workflow improvements and automation. Partners with Finance, Operations, Procurement, Tax, Audit, and Technology teams to resolve complex issues and maintain accurate, compliant, audit-ready records.

Coordinates and monitors drivers, equipment, schedules, and shipments to support safe, efficient, on-time transportation operations. The role tracks deliveries, resolves shipment discrepancies, communicates with customers and internal teams, enters transportation data, generates reports, and processes documentation. It requires transportation industry knowledge, basic computer skills, and related experience, with transportation planning and Oracle Transportation Management experience preferred.

Leads logistics operations by managing staffing, supervisors, policies, quality initiatives, budgets, process improvements, and operational performance. Serves as a liaison between account managers and operational teams, investigates issues, implements corrective actions, supports hiring and disciplinary processes, and analyzes data to improve efficiency and service quality.

Provides logistics support through order entry, load monitoring, routing, dispatching, traffic coordination, delivery scheduling, and driver communication. Maintains customer and load data, tracks pickups and deliveries, validates completed loads for accounting, investigates shipment discrepancies or damages, and provides routing instructions. The role requires at least one year of logistics experience and supports transportation operations for customers and carriers.

Manage logistics operations, staffing, supervisors, quality procedures, budgets, and operational performance. Partner with account managers, HR, management, and system engineers to implement policy changes, investigate issues, improve processes, and maintain service quality. The role also oversees corrective actions, hiring and termination activities, reporting, compliance, and departmental planning.

Lead customer EDI and API integrations by gathering requirements, creating mapping specifications, coordinating development, testing end-to-end solutions, and implementing enhancements. Collaborate with customers, carriers, business teams, developers, architecture, and third parties to resolve issues and prioritize improvements. Analyze backend transportation systems and processes, support application testing, optimize solutions, maintain procedures, and provide status updates to leadership.

Manage after-hours transportation operations by entering loads, scheduling pickup and delivery appointments, tracking shipments, updating customers, resolving shipment issues, maintaining accurate TMS records, preparing loads for accounting, and supporting sales and carrier operations. The role also involves offer management, load coverage, reporting, prioritizing account workloads, and communicating billing or follow-up concerns.

Provides logistics coordination and support by entering customer loads, monitoring pickups and deliveries, coordinating driver check calls, scheduling appointments, investigating shipment discrepancies, updating stakeholders, validating delivery data, and providing routing instructions. Requires at least one year of logistics experience, transportation industry knowledge, and the ability to prepare routine reports and follow written or verbal instructions.

Investigate and resolve transportation claims involving loss, damage, and delays. Determine liability, interpret contracts, document incidents, communicate decisions to customers, carriers, operations, insurers, and leadership, and identify financial and operational risks. Manage claims inventory, prepare correspondence and legal notices, and lead loss-prevention discussions to recommend risk-reduction measures.

Manage daily LTL logistics operations for assigned accounts by tracking shipments, monitoring load coverage, classifying freight, preparing quotes, selecting carriers, resolving shipment issues, and maintaining customer and carrier relationships. The role also supports pricing decisions, service-level optimization, regulatory compliance, and identifying opportunities for customer-specific pricing.

Manages relationships with RXO’s key clients, serving as their primary contact and advocating for customer satisfaction. Expands existing accounts, develops repeatable sales opportunities, negotiates rates and sale terms, coordinates carriers and specialized equipment, maintains shipment and sales records, and supports accurate billing. The role requires a bachelor’s degree or equivalent experience and at least one year of professional experience; transportation sales experience is preferred.

Monitor driver delivery activity, assemble and assign routes, coordinate with customers and contracted drivers, resolve delivery issues, track route progress, manage billing and data entry, and oversee unloading of returning routes. The role requires frequent phone communication, customer service, multitasking, and strong organizational skills in an onsite logistics environment.

Manage daily operations for dedicated less-than-truckload accounts by tracking shipments, coordinating carriers, classifying freight, preparing pricing and quotes, resolving delays or discrepancies, and maintaining customer and carrier relationships. The role ensures loads are properly covered and serviced, supports profitability through carrier and service-level selection, and identifies opportunities for customer-specific pricing.

Manage daily LTL account operations: coordinate and track shipments, handle freight classification and pricing, select carriers and service levels, resolve shipment issues, and build relationships with customers and carriers to ensure profitability and service quality.

Provides logistics support by entering customer loads, coordinating routing and dispatch, monitoring pickups and deliveries, communicating shipment status, validating load data, documenting exceptions, scheduling delivery appointments, and directing drivers. Investigates overages, shortages, and damages while supporting account managers and transportation operations.

Provides logistics support by entering customer loads, coordinating routing and deliveries, monitoring pickups, communicating shipment status, taking driver check calls, validating delivery data, documenting overages or damages, scheduling appointments, and directing drivers. Requires at least one year of logistics experience; transportation knowledge and a high school diploma are preferred.

Manages strategic customer relationships for managed transportation clients, serving as the primary contact for initiatives and critical issues. Drives operational efficiency, service improvements, continuous improvement roadmaps, account reviews, revenue performance, integration planning, and customer value across operations, procurement, technology, and solutions engineering. Supports sales growth and ensures financial, service, innovation, and relationship objectives are achieved.

Manage daily LTL logistics operations for assigned customer accounts. Responsibilities include tracking and covering shipments, classifying freight, pricing quotes, selecting carriers and service levels, resolving delays or damages, maintaining customer and carrier relationships, and identifying opportunities for customer-specific pricing. The role supports account profitability, service quality, regulatory compliance, and effective coordination among customers, carriers, sales teams, and internal operations.

Manage daily LTL logistics operations for assigned customer accounts by tracking shipments, coordinating carriers, classifying freight, pricing quotes, resolving delivery issues, and maintaining customer and carrier relationships. The role also supports load coverage, service-level selection, profitability, regulatory compliance, and customer-specific pricing opportunities.