When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleCustomer Operations Representative (French Speaking)Location(s)Krakow
Job Description
We’re looking for a French-speaking Customer Operations Specialist to provide day-to-day operational support within the OneSource Enterprise Support Center, managing the end-to-end lifecycle of customer request support across the EMEA region.
More information about:
PerkinElmer and our business: PerkinElmer | Science with Purpose
OneSource services: OneSource Laboratory Solutions | PerkinElmer
Hybrid working model, Krakow, Quattro Business Park (3 days office)
Key Responsibilities
Work Order & Request Management: Process, manage, and monitor customer requests, ensuring all actions comply with specific contractual conditions and service level agreements (SLAs).
Maintenance Planning: Coordinate and schedule preventive maintenance, repairs, and validation services with internal technical teams and third-party providers.
Procurement & Finance: Create Purchase Requisitions, track service delivery, and partner with the finance department to invoice services falling outside of standard contractual coverage.
Data Integrity: Update and maintain the database daily, ensuring all documentation undergoes rigorous review within the established quality framework.
Account Support: Serve as a primary point of contact for enterprise accounts, providing proactive support and status updates to ensure smooth daily operations.
Process Optimization: Identify bottlenecks in the work order process and suggest continuous improvement solutions to drive a lean operation.
Reporting & Compliance: Assistance in the preparation of monthly business review reports and ensuring all activities align with both site-specific and company processes
Role requirements:
Language Skills: Fluent written and spoken French and English are required to support the regional customer base and internal global teams.
Professional Experience: Approximately 3 years of experience in Customer Service, Operations, or Procurement.
Technical Proficiency: Strong experience in SAP / ServiceMax is highly advantageous; candidates should demonstrate strong written communication skills and possess excellent Excel skills.
Organizational Excellence: Proven ability to manage time effectively, prioritize multiple projects, and meet deadlines in a fast-paced environment.
Industry Knowledge: Experience in Life Sciences, Environmental Health, or a regulated quality framework is a significant asset.
Mindset: A customer-first mindset and a high level of commitment to resolving customer issues.
What we offer:
Private healthcare, including dental care
Life and long-term disability insurance,
MyBenefit Cafeteria system,
Multisport Card,
Social Fund Subsidies,
Home Office allowance,
Tuition reimbursement,
Referral awards,
Internal career development opportunities in multiple business areas,
Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.
Join our Team!
We are strongly committed to the development of your career and giving you opportunities to learn and grow.
We make a difference for you while you make a difference in the world!
Skills Required
- Fluent written and spoken French and English
- Approximately 3 years of experience in Customer Service, Operations, or Procurement
- Strong experience in SAP / ServiceMax
- Demonstrate strong written communication skills
- Excellent Excel skills
- Experience in Life Sciences, Environmental Health, or a regulated quality framework
PerkinElmer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PerkinElmer and has not been reviewed or approved by PerkinElmer.
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Retirement Support — Retirement support stands out through strong 401(k) matching and, in places, immediate vesting that can materially increase total rewards. The ability to direct contributions and manage rollover options adds flexibility to long-term savings.
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Leave & Time Off Breadth — Leave offerings are described as fair, with paid holidays, vacation, floating holidays, and paid sick leave included across many roles. Reported PTO amounts (e.g., roughly three weeks or 18 days) suggest a solid baseline even if it varies by site and department.
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Flexible Benefits — Benefits appear broad and customizable, spanning multiple insurance types, spending accounts, wellness programs, and optional coverages like pet insurance. Added programs such as EAP resources, backup care, discount platforms, and tuition reimbursement expand the total rewards footprint beyond core pay.
PerkinElmer Insights
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Learn more at www.newperkinelmer.com.
