Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
The Customer Operations Representative is responsible for processing accurate orders for PTC customers and partners, as well as for processing customer requests and investigating license-related questions. Our new colleague will collaborate closely with various departments, such as Finance, License Management, and Operations Teams, as well as with the Sales Organization. This role is part of a global team and will support order processing across regions.
Main Tasks :
· Process complex order transactions (SFT, Services)
· Follow through to ensure completeness of pending orders/requests
· Communicate proactively with the internal stakeholders about order/request status and solve possible blockers.
· Leverage a strong expertise on implemented rules, policies, and processes
Requirements:
· Fluent in English
· Able to collaborate in a cross functional and global team environment
· Comfortable working in fast paced environments
· Able to deal with ambiguity and can take initiative
· Comfortable with sharing opinions to improve business and processes
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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Skills Required
- Fluent in English
- Ability to collaborate in a cross-functional and global team environment
- Comfortable working in fast paced environments
- Able to deal with ambiguity and take initiative
- Comfortable sharing opinions to improve business and processes
PTC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PTC and has not been reviewed or approved by PTC.
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Strong & Reliable Incentives — Bonuses are routinely part of offers and widely expected, providing predictable variable pay. This consistency helps bolster total compensation beyond base salary.
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Leave & Time Off Breadth — PTO is portrayed as generous and is complemented by flexible work arrangements. Additional paid volunteer time broadens time-away options.
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Equity Value & Accessibility — Accessible equity through ESPP and RSUs is available for many roles, adding meaningful long-term value. This ownership upside strengthens overall total compensation, particularly in higher-level roles.
PTC Insights
What We Do
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
