DIRECTV is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.
Dive into the DIRECTV Digital Services Team as a summer intern! We are looking for a customer-first, innovative, and results driven individual to join us in transforming the way we serve our customers.
In this role, you may work on:
- Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
- Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
- Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
- Prioritize and construct business cases that secure funding.
- Manage product roadmaps by optimizing customer and business value.
- Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
- Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.
Who we’re looking for:
- MBA
- Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
- Proficient in translating business strategy and analysis into consumer facing digital products.
- Ability to prepare and present business cases for new products/services.
- Demonstrated ability to lead, influence, and persuade others.
- Strong interpersonal skills and communication skills (oral, written and presentation).
- Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
- Track record of being able to work cross-functionally to deliver large scale initiatives.
- Solid technical background with understanding and/or experience in software development and web technologies.
- Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results.
Desired Qualifications:
- Demonstrated experience with full product life cycle management.
- Working knowledge of customer journey mapping techniques.
- Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
- Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
- Proficient in building executive level presentations in Microsoft PowerPoint.
Program Details
- Duration: 10-week remote internship (This is a remote position that can be located anywhere in the United States.)
- Program Dates: 6/7 – 8/13 or 6/14 – 8/20
- Eligibility: Must have full U.S. work authorization now and in the future
- This position can earn $20 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Undergrad $20 per hour; Grad $28 per hour)
Ready to explore the possibilities? Join us at DIRECTV and make your mark!
Skills Required
- MBA
- Experience in digital product management, including web, virtual assistance, apps, social messaging, chat, or IVR
- Ability to translate business strategy and analysis into consumer-facing digital products
- Ability to prepare and present business cases for new products or services
- Demonstrated ability to lead, influence, and persuade others
- Strong interpersonal, oral, written, and presentation communication skills
- Experience in financial analysis, competitive analysis, and predictive modeling
- Experience working cross-functionally to deliver large-scale initiatives
- Technical background with understanding of software development and web technologies
- Ability to work in a fast-paced, ambiguous environment while focusing on customer experience and business results
- Experience with full product life cycle management
- Working knowledge of customer journey mapping techniques
- Proficiency in Google Analytics, Jira Align, Scaled Agile Framework, Power BI, and Quantum Metric
- Working knowledge of voice-of-the-customer survey applications such as Qualtrics or Medallia
- Proficiency in building executive-level presentations in Microsoft PowerPoint
- Full U.S. work authorization now and in the future
DIRECTV Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DIRECTV and has not been reviewed or approved by DIRECTV.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, vision, and mental-health options described as part of the standard package. Multiple plan choices and wellness-related offerings are presented as meaningful parts of the overall value proposition.
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Retirement Support — Retirement benefits are described as a notable component of the package, including a 401(k) with company match and, for some groups, a pension. This creates a perception of stronger long-term financial support than pay alone.
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Wellbeing & Lifestyle Benefits — Employee lifestyle perks are highlighted through free or discounted DIRECTV service and other discounts, which can materially reduce personal expenses. Additional programs like volunteer support and wellbeing resources add to the perceived non-cash value.
DIRECTV Insights
What We Do
DIRECTV is changing the way the world experiences entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling entertainment experiences to millions of customers.
Why Work With Us
DIRECTV has been at the forefront of entertainment for nearly three decades. We're now entering the new era of DIRECTV to create the best entertainment and communications experience in the world. At DIRECTV our amazing people, combined with a culture that thrives on collaboration and creativity, are the foundation that create a great place to work.
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