Customer Operations Planner

Posted 8 Days Ago
Be an Early Applicant
Hiring Remotely in Office, Machaze, Manica, MOZ
Remote
Entry level
Logistics • Transportation • Industrial
The Role
Provide operational support for UK towage from the Middlesbrough planning centre: manage bookings, scheduling, invoicing and crew/tug logistics; coordinate with technical and crewing teams; maintain client and stakeholder relationships; prepare operational plans and identify commercial opportunities. Work to a 24-hour rota including day and night shifts.
Summary Generated by Built In

Join Svitzer – A Leader in Maritime Excellence
 

Are you ready to embark on an exciting career with a global leader in the maritime industry? At Svitzer, we pride ourselves on being a dynamic, market-leading organization with a commitment to innovation, excellence, and safety.

What We Offer

At Svitzer, we believe in empowering our people to achieve their full potential. As part of our team, you’ll enjoy:

  • Career Growth: A unique opportunity to develop your career within the world’s leading towage provider.
  • Dynamic Environment: Work alongside a team of experts dedicated to innovation and operational excellence.

We are recruiting an operations planner to join our team based in Middlesborough.

You will be responsible for providing a high standard of operational support in order to deliver efficient services to our customers. You will be key in establishing and maintaining good client relations and managing both internal and external stakeholders.

This role will be part of the Operations Planning Team, which is based in our Middlesbrough office, which covers all our UK towage operations. You will work to an agreed rota system to ensure we provide a 24-hour coverage for operations (This will include day and night shifts). Occasional overtime may be required.

Your main tasks will be to:

  • Manage bookings and changes for towage operations co-ordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees.
  • Maintain excellent relationships with our clients and other organisational stakeholders,
  • Accurately enter all necessary data and information into our booking, scheduling and invoicing systems.
  • Organise the scheduling and logistics of crew and Tugs in order to ensure the most efficient use of assets to deliver optimum service.
  • Work closely with the technical department to ensure that Tugs are available for scheduled maintenance as and when required.
  • Prepare and maintain operational plans and identify potential commercial opportunities.
  • Liaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation.

Required/Preferred/ Desirable Skills 

  • Knowledge and experience of logistic planning (preferred)
  • Ability to process and record information accurately (required)
  • Ability to absorb information, prioritise activities and make appropriate decisions (required)
  • Confidence in dealing with clients and external agencies (desirable)
  • Proficient in IT systems (required)

Benefits

  • Competitive salary package
  • Private Medical Insurance
  • Private Dental Insurance
  • Pension
  • Bonus
  • Career progression/personal development opportunities
  • Annual Salary Reviews

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification.

At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

How to Apply

To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications. 

Skills Required

  • Knowledge and experience of logistic planning
  • Ability to process and record information accurately
  • Ability to absorb information, prioritise activities and make appropriate decisions
  • Confidence in dealing with clients and external agencies
  • Proficient in IT systems
  • Willingness and ability to work an agreed 24-hour rota including day and night shifts and occasional overtime
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
4,000 Employees
Year Founded: 1833

What We Do

Svitzer is a leading global port and terminal infrastructure provider specializing in towage and marine services. Operating a fleet of 456 vessels, the company serves approximately 2,000 customers in 141 ports and 40 terminals across 37 countries. Their mission is to provide safe, reliable, and sustainable marine solutions, ensuring the efficient movement of goods and enhancing safety within the maritime industry.

Similar Jobs

Compa Logo Compa

Senior Software Engineer

Artificial Intelligence • HR Tech • Software • Business Intelligence
Remote or Hybrid
4 Locations
75 Employees
165K-220K Annually

CrowdStrike Logo CrowdStrike

Growth Development Representative (Hybrid)

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
Office, Machaze, Manica, MOZ
11000 Employees

Mondelēz International Logo Mondelēz International

Global Consumer Data Platform Product Lead

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote or Hybrid
3 Locations
90000 Employees

Auror Logo Auror

Chief Of Staff

Artificial Intelligence • Big Data • Retail • Security • Social Impact • Software • Business Intelligence
Remote or Hybrid
Office, Machaze, Manica, MOZ
212 Employees
200K-230K Annually

Similar Companies Hiring

Toro TMS Thumbnail
Cloud • Enterprise Web • Sales • Software • Transportation
Chicago, IL
80 Employees
Axle Health Thumbnail
Artificial Intelligence • Healthtech • Information Technology • Logistics
Santa Monica, CA
25 Employees
Amalgamated Sugar Thumbnail
Food • Greentech • Agriculture • Industrial • Manufacturing
Boise, Idaho
768 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account