Customer Operations Manager

SCOPE OF ROLE:

The Customer Operations Manager is responsible for customer support. This includes, but not limited to, customer data quality, optimizing internal processes, implementing strategies, collaborating with cross-functional stakeholders, managing sales technologies, and ensuring the sales team operates efficiently to achieve business goals to drive sales growth.

MAJOR RESPONSIBILITIES:

• Team Management: Lead, mentor, and develop a team of customer operation specialists to achieve team and performance goals. This leader will hold team the accountable to elevated business system analytical skillsets ensuring all aspects of the customer onboarding journey is simple, sustainable, and automated.
• Operational Strategy: Develop and implement strategies to improve customer maintenance / MDM and CRM management operations. Develop, build, and execute a technical capability roadmap. Ensure data quality and consistency to global standard processes in Salesforce CRM with integrated ERP and Informatica MDM.
• Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness of customer setup / CRM maintenance requests. Identify and implement technical, AI and creative solutions to drive efficiency and SLA’s. Create, audit, and recommend automation tools to streamline processes and data records.
• Customer Satisfaction: Monitor SLA on CRM maintenance requests and metrics to ensure high levels of customer satisfaction.  Apply VDM and critical thinking skills to address root causes and implement action plan for solutions.

• Reporting: Prepare and present regular reports on operational performance and customer operations metrics to show SLA improvements and action plans.

• Collaboration:    Collaborate with cross-functional teams to align Commercial Sales business goals to defined outcomes ensuring a simplified user experience. Assess impact, scope, resourcing, and timelines for effective roadmap planning. Support the adoption of new capabilities and solutions by collaborating with Sales Enablement team, ensuring simple user experience and accurate documentation. Must be able to transition with scale to support teams.

MINIMUM QUALIFICIATIONS:

• Bachelor’s degree in business administration, Marketing, or related field.
• Minimum 3-5 years of experience in customer service or operations management.
• Proficiency in CRM system management (e.g., Salesforce [preferred], HubSpot, etc.) and Master Data Management (MDM) tools.
• Strong leadership, communication, analytical and critical thinking skills.

• Detail-oriented, proactive, and able to work in a fast-paced environment.
• Knowledge of data privacy regulations (e.g., GDPR).
• This hybrid role is based out of Milwaukee, Wisconsin.

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

#LI-HYBRID

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.  If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.