Customer Operations Intern

What about us?

Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas.

At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents.

By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide.

Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation 🚀 

The Role

As an Operations Intern at INFINIT you will play a key role in ensuring our SME clients have a smooth journey from onboarding through to loan servicing. You’ll work closely with the operations, sales, and lending teams to help clients understand our products, resolve queries, and get the most value from our services. This is a great opportunity for someone who is enthusiastic about fintech, customer engagement, and building long-term client relationships.

What do we want to achieve together?

• Interact with customers to answer questions and follow up on topics like compliance, onboarding, and basic support

• Check customer documents.

• Prepare contracts for signature.

• Do simple market price checks and simple car appraisals.

• Track dealer onboarding by banks and keep records updated.

• Confirm required car and customer documents meet financing rules.

• Help prepare and send funding and payment instructions.

• Maintain simple reports on disbursements, reimbursements, and payment dates.

• Help improve processes and share best practices.

• Use prompt engineering and AI tools to design and implement lightweight operational automations from document checklists to reporting workflows that help the team work faster and more consistently

What do you need to be successful in this role?

• Currently pursuing or recently completed a degree in Business, Finance, Communications, or related field
• Strong communication and interpersonal skills — confident speaking with business owners and clients
• Organized with good attention to detail
• Proactive, customer-oriented mindset with a desire to deliver great experiences
• Comfortable with Excel/Google Sheets; familiarity with CRM tools is a plus
• A keen interest in SaaS / Tech and gaining experience in a fast paced, startup environment

What will you find working at INFINIT?

• Competitive Salary: We offer highly competitive salaries
• Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.
• Inspiring Mission: We are dedicated to revolutionizing business financing and making a    positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.
• Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
• Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.
• Personal Time Off: Enjoy flexibility with your personal time off.
• Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our Paris office and 2 from home