Customer Operations Intern

Posted Yesterday
Be an Early Applicant
El Segundo, CA, USA
In-Office
25-34 Hourly
Internship
Consumer Web • Digital Media • Information Technology • News + Entertainment • On-Demand
DIRECTV is changing the way the world experiences entertainment.
The Role
Summer intern supporting DIRECTV’s Customer Operations and Engineering teams in the Product Customer Experience Lab. Responsibilities include implementing software updates and feature enhancements, researching issues from feedback channels, identifying system gaps, and developing solutions. The role requires technical problem-solving, coding across multiple programming languages, presenting ideas, and working onsite three days weekly in El Segundo. Exposure to AI and computer vision technologies is preferred.
Summary Generated by Built In

At DIRECTV, we’re redefining the future of entertainment. From satellite to streaming, we deliver innovative video experiences that connect people to the content they love; anytime, anywhere. Join a team that’s shaping the next generation of media and entertainment.

Dive into the Customer Operations organization as a summer intern      

This role works directly with our Engineering organization and provides hands-on experience working on the newly built Product Customer Experience (PCX) Lab in El Segundo, CA.

In this role you may work on

  • Implementing software updates and feature enhancements.
  • Identify and research issues through various sources and feedback channels to create solutions. 
  • Investigate system gaps and opportunities. 

Who we’re looking for:

  • Undergraduate or graduate students majoring in Engineering, Computer Science, or Mathematics
  • Solid general technical knowledge and ability to learn new tools quickly
  • Strong technical acumen with analytical problem-solving skills
  • Familiarity with DIRECTV products and services
  • Engineering-focused mindset with attention to detail and innovation
  • Coding experience across a broad range of programming languages
  • Demonstrated ability to succeed in a virtual or remote environment
  • Comfortable presenting ideas and engaging with leadership
  • (Desired) Exposure to artificial intelligence technologies, particularly computer vision (e.g., image recognition, object detection, video analytics), is a strong plus

This is a hybrid role that requires 3 days per week in our El Segundo lab. Candidates need to be local to the Los Angeles area and have reliable transportation.

Program Details

  • Duration: 10-week internship
  •  Program Dates: 6/7 – 8/13/27 or 6/14/27 – 8/20/27
  • Eligibility: Must have full U.S. work authorization now and in the future
  • This position can earn $25 - $34 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Hourly rate based on academic status)

Ready to explore the possibilities? Join us at DIRECTV and make your mark!

Skills Required

  • Currently enrolled as an undergraduate or graduate student majoring in Engineering, Computer Science, or Mathematics
  • Solid general technical knowledge and ability to learn new tools quickly
  • Strong technical acumen and analytical problem-solving skills
  • Familiarity with DIRECTV products and services
  • Engineering-focused mindset with attention to detail and innovation
  • Coding experience across a broad range of programming languages
  • Ability to succeed in a virtual or remote environment
  • Comfort presenting ideas and engaging with leadership
  • Exposure to artificial intelligence technologies, particularly computer vision, image recognition, object detection, or video analytics
  • Local to the Los Angeles area with reliable transportation
  • Full U.S. work authorization now and in the future

DIRECTV Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DIRECTV and has not been reviewed or approved by DIRECTV.

  • Healthcare Strength Healthcare coverage is positioned as comprehensive, with medical, dental, vision, and mental-health options described as part of the standard package. Multiple plan choices and wellness-related offerings are presented as meaningful parts of the overall value proposition.
  • Retirement Support Retirement benefits are described as a notable component of the package, including a 401(k) with company match and, for some groups, a pension. This creates a perception of stronger long-term financial support than pay alone.
  • Wellbeing & Lifestyle Benefits Employee lifestyle perks are highlighted through free or discounted DIRECTV service and other discounts, which can materially reduce personal expenses. Additional programs like volunteer support and wellbeing resources add to the perceived non-cash value.

DIRECTV Insights

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The Company
HQ: El Segundo, CA
12,000 Employees
Year Founded: 1994

What We Do

DIRECTV is changing the way the world experiences entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling entertainment experiences to millions of customers.

Why Work With Us

DIRECTV has been at the forefront of entertainment for nearly three decades. We're now entering the new era of DIRECTV to create the best entertainment and communications experience in the world. At DIRECTV our amazing people, combined with a culture that thrives on collaboration and creativity, are the foundation that create a great place to work.

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