Customer Operations Executive (12 Month FTC)

Thank you for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
 

We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential.

We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive.
 

About Escode

Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode’s comprehensive services provide the necessary protection to safeguard investment in digital assets.

As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.

Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with the confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.

The Opportunity

The purpose of this role is to work as part of the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.
 

The Challenge

• Progressing new business, verifications, and additional service orders from the point of customer commitment to the point of handover to delivery. Ensuring that all orders contain complete, correct, and accurate information on all relevant systems, and that orders are expedited through internal governance processes without incurring unnecessary delays
• Responsibility for the successful onboarding of new customers and the resolution of post-sales queries from customers and related 3rd parties. Introduction and setup of customer onto the View customer portal
• Ownership of Customer Account Information. The Customer Operations team will provide a central point of control for proactively maintaining and updating customer account information, including contacting customers to update contact details
• Responsibility for the timely and efficient processing of confirmed customer Terminations

Technical skills and requirements

Essential:

• Excellent time management skills with the ability to constantly assess priorities and make sensible decisions based on this
• Able to remain calm during period of change or pressure
• Experience working in a fast-paced environment with multiple touch points internally and externally
• Good IT functional skills including excel, Microsoft etc
• Strong customer-centric attitude
• Good analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work under own initiative as well as part of a team

Desirable:

• Graduate level
• Experience of using integrated systems to undertake transactional processing
• Experience of working in a customer service/sales support environment

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.