Customer Operations Data Lead (100% Remote)

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

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This position has been segmented "Remote Anywhere" meaning the work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories.
Responsible for end-to-end process, analysis, and reporting activities for our high revenue customers. These activities include the process, setup, review, reporting and payout of rebate information. Works closely with internal and external stakeholders.

Job Responsibilities
• Set up, process, and reviews ADM and Committed Manufacturer Agreements (CMA) rebate information for accuracy and completion and reports it to internal and external stakeholders.
• Perform audits for completeness for rebates, agreements, and other activities as needed.
• Manages complex customer requests from the internal, external customer and other USF (US Foods) departments.
• Management of collected reporting from various systems (Including, but not limited to, Tableau, Prime, MS Access, PowerApps).
• Works with business analysts, Finance, IT (Information Technology) and/or Customer Operations management to document best practices and standard operating procedures for the process.
• Act as department liaison to other departments within SBS and US Foods, and external vendors and customers, as needed.
• Act as Subject Matter Expert (SME) and provide technical assistance for processes and escalations related to department tasks and assignments.
• Facilitate meetings with customer/USF Directors/IT when needed
• Act as primary contact within department for internal tasks including new market transfers/onboarding, concept transitions, business transfers, special projects, and escalations.
• Manage and analyze large data sets and extract or summarize specific data, as needed.
• Champion and partner on escalations and special projects, while delivering support efforts and service level agreements to ensure department key performance indicators are met.
• May include other ad hoc projects, analysis, and/or duties at various complexities as assigned by management.
Supervision:
• None
Wireless Reimbursement:
• Not eligible for reimbursement unless required by state of residence.
Segmentation:
• Remote 
Relationships:
• Internal: Sales, Sales Analyst, Market Pricing team, Finance, Revenue Management, Category Management, Acquisition, Vendor Operations, Supplier Income and Billing, PIM (Product Information Management), Business development, Electronic Data Invoicing team, Robotic Process Automation, Market Bid team, Legal, Credit team, and other internal stakeholders
• External: Vendors, Brokers, Customers, Third-Party websites
Education/Training:
• Bachelor’s degree or equivalent experience required
Related Experience/Qualifications:
• 2 years’ experience in related Customer Operation workstream (i.e., Pricing, Customer Agreements, Audit, Net Off Invoice (NOI)) with a solid understanding of US Foods pricing rules and processes required.
• 2 years’ experience training, coaching and/or mentoring other associates on complex concepts, best practices and/or contract administration processes required.
• 4 years’ experience utilizing MS Office including Outlook (experience in a shared or collaborative inbox environment preferred) and strong Excel skills for data manipulation (ability to utilize filters on large data sets, and create pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, TEXT required)
• Experience creating and/or utilizing macros is preferred.
• Experience with two or more of the following: PeopleSoft/ CASIS/ PRISM/ PRIME/ MDM/ Tandem/ Discoverer/ Invoice Search Retrieval required.
• Experience with loading extremely detailed entries into a database system is preferred.
• Experience in process improvement and identification of waste required.
Knowledge/Skills/Abilities:
• Demonstrate highly effective verbal and written communication skills with the ability to adapt communication style to suit different audiences at various levels of the organization required.
• Ability to lead change and align multiple teams and to influence various levels of the organization without direct authority. Proficiency in conference calls, presentations, webinars, slides, etc.
• Firm understanding of continuous improvement principles and the identification of waste in processes.
• Ability to adapt training style to the individual needs of the associate.
• Ability to independently lead multiple projects from strategy to implementation.
• Ability to manage and prioritize work delegation to meet critical deadlines for workstreams, and work calmly under pressure.
• The ability to work extended or outside of standard business hours, including holidays, to support business needs or requirements and sometimes with short notice, may be required.
Travel:
• May require occasional travel (<5%)

This role will also receive: overtime compensation​

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).  The expected base rate for this role is between

$26 - $38

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***