Customer Operations Associate

Are you…

Interested in working for an international and diverse company?

Interested in working for a company that is dedicated to sustainability?

Looking to use your troubleshooting skill?

If so, read on!

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitize, connect, automate, and accelerate the concept to market processes for every packaged product.

You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. 

The Customer Operations Associate handles License Requests via Jira Portal with 100% quality, document customer complaints, and respond to customer needs via email, provide necessary software upgrade licenses according to the contracts.

In this role, a typical day will look like:

• You will be responsible for the generation and distribution of software license keys for Esko customers, according to the processes and delivery requirements for this initiative and the company’s business practices and licensing policies, including information about Vendors, Contracts, Licenses, License Keys, License Servers, License Agreements, etc.
• Requests will be processed using the JIRA tool in the correct order, based on delivery due dates, order criticality, and region; Ensure licenses are delivered on time.
• Keep customer information database updated, and ensure customers receive appropriate license keys based on their entitlement.
• Responsible for the creation of Esko IDs, approvals, and modifications when needed.
• Participate in daily meetings to discuss the team performance
• Participate in the design and development of process and training documentation for license generation activities.

The essential requirements of the job include:

• Bachelors degree in commerce.
• Proven experience in the Customer Operations/Software Licensing 1 - 2 years.
• Excellent Communication and Interpersonal skills to effectively interact with Customers, team members and stakeholders.
• We are the global team in Bangalore office working in 24/5 and under Hybrid model. Looking for a candidate who can work in 3 different shifts.
  - APAC : 06:30 AM till 03:30 PM
  - EMEA : 02:30 PM till 11:30 PM
  - US : 10:30 PM till 07:30 AM
• Ability to work in the shifts.

At Esko, a Veralto Company, innovation comes in every color and never in the same package. Join Esko and see how diversity of people and thought fuels a career journey like no other. Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations.

Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources. 

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.