Analyst, Control Management - L1 Support & Client Solutions

Job Description
The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm.
Job Summary
As an Analyst within the controls management team, you will be responsible to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firmwide information, and generating business risk insights.
The Controls Room comprises several functional units, including the Data Management & Operations team, Analytics, Reporting, and the Project Management Office.
Job responsibilities:

• Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
• Monitor the support tools and mailbox for user tickets/issues.
• Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required.
• Provide technology troubleshooting support on basic user issues and system issues such as data problems.
• Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge.
• Coordinate Access Administration and support Recertification for supported applications.
• Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable.
• Be part of existing projects and participate in new projects.
• Provide application testing/validation support on an as needed basis.

Required qualifications, capabilities, and skills:

• Minimum 5 years of relevant experience in a similar role
• Understanding of risk management and control principles
• Excellent written and verbal communication abilities
• Strong focus on delivering exceptional customer service.
• Ability to effectively communicate with both technical and business partners, adapting language to suit the audience
• Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results
• High level of professionalism, self-motivation, and a strong sense of urgency

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.