Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace
Your role at Clorox:
Si te apasiona mejorar procesos, trabajar con equipos multidisciplinarios y ser un pilar clave en la cadena Order to Cash, esta oportunidad es para ti.Como Customer Operations Analyst, serás responsable de administrar y controlar el proceso de Order Management, asegurando un equilibrio óptimo entre nivel de servicio y eficiencia operacional. Tu rol será clave para mantener una comunicación fluida con clientes internos y externos, garantizando una ejecución alineada con los objetivos comerciales y financieros de la compañía.
Buscamos una persona con mentalidad de Mejora Continua, capaz de identificar oportunidades, optimizar procesos, reducir costos y elevar la calidad del servicio. Además, liderarás la consistencia y precisión de la información que soporta el flujo Order to Cash, contribuyendo directamente al rendimiento del negocio y a la excelencia en la experiencia del cliente.
In this role, you will:
Liderar y supervisar al equipo de Order Management Specialists, garantizando la calidad y consistencia de la información del proceso Order-to-Cash.
Asegurar una cadena de suministro eficiente, colaborando con áreas clave como Supply Chain, Ventas y Finanzas.
Identificar e implementar mejoras operativas y automatizaciones que optimicen procesos y reduzcan costos.
Monitorear el ciclo logístico completo de los clientes, identificando oportunidades de eficiencia mediante KPIs clave.
Actuar como soporte operativo del Customer Service Lead cuando sea requerido.
#LI-ONSITE
What we look for:
Profesionales en Ingeniería Industrial, Comercial, Logística o carreras afines.
+4 años de experiencia en Supply Chain, Logística, Customer Operations, Demand Planning o áreas afines en industrias de consumo masivo
Experiencia previa en entornos de Retail y/o consumo masivo (CPG/FMCG), gestionando procesos end-to-end, trabajando con áreas comerciales y logísticas.
Experiencia en procesos Order-to-Cash y atención a clientes B2B. Experiencia en análisis e interpretación de KPIs logísticos y comerciales (OTIF, Fill Rate, Perfect Order, etc.).
Fuertes habilidades analíticas, nivel avanzado de Excel y Power BI
Experiencia liderando equipos o coordinando procesos
Excelentes habilidades de comunicación, orientación a resultados y capacidad de trabajo bajo presión.
Competitive compensation
Generous 401(k) program in the US and similar programs in international
Health benefits and programs that support both your physical and mental well-being
Flexible work environment, depending on your role
Meaningful opportunities to keep learning and growing
Half-day Fridays, depending on your location
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
Skills Required
- Bachelor’s degree in Industrial Engineering, Business, Logistics, or a related field
- More than 4 years of experience in Supply Chain, Logistics, Customer Operations, Demand Planning, or related areas
- Experience in Retail and/or consumer packaged goods industries
- Experience managing end-to-end processes and working with commercial and logistics teams
- Experience with Order-to-Cash processes and B2B customer service
- Experience analyzing and interpreting logistics and commercial KPIs, including OTIF, Fill Rate, and Perfect Order
- Advanced Microsoft Excel skills
- Power BI skills
- Experience leading teams or coordinating processes
- Strong analytical, communication, results-orientation, and pressure-management skills
The Clorox Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Clorox Company and has not been reviewed or approved by The Clorox Company.
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Retirement Support — Retirement plan design is highlighted as generous and positioned as above market, with automatic enrollment and additional company contributions that build long‑term savings. Feedback suggests this is a standout element of the total rewards package.
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Leave & Time Off Breadth — Flexible Time Off for many salaried roles, paid holidays, vacation, sick leave, and companywide recharge periods provide substantial flexibility and rest. These offerings support work‑life balance across numerous teams.
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Parental & Family Support — Paid parental leave, subsidized backup child/elder care, and family‑forming benefits are emphasized as part of a comprehensive support system. These programs help employees manage caregiving and major life events.
The Clorox Company Insights
What We Do
Clorox is a global company with leading brands that have become household names: our namesake bleach and cleaning products; Ayudín® and Poett® home care products; Pine-Sol® dilutable cleaner; Fresh Step® cat litter; Kingsford® charcoal; Hidden Valley® and K C Masterpiece® dressings and sauces; Brita® water filtration products; Glad® bags, wraps and containers; and Burt's Bees® natural personal care products. We manufacture products in more than two dozen countries and market them in more than 100 countries. Clorox trades on the New York Stock Exchange under the symbol CLX.
