Customer Operations Administrator

Posted 15 Days Ago
Be an Early Applicant
Manila, Metro Manila, National Capital Region, PHL
In-Office
Entry level
Agency • Information Technology • Professional Services • Consulting
The Role
Maintain internal databases, support customer onboarding and account exceptions, administer AML-CFT procedures, process KiwiSaver transfers and withdrawals, complete compliance checks, and ensure accurate regulatory documentation and reporting within required timeframes.
Summary Generated by Built In
Responsibilities
•  Maintain internal databases and systems to ensure accurate and up-to-date records.
•  Support the onboarding process, including management of account exceptions (e.g. children’s accounts).
•  Administer AML-CFT procedures, including daily processing of unmatched deposits, completing PEP checks, and escalating exceptions to the Team Leader as required.
•  Process KiwiSaver transfers within regulated timeframes.
•  Process KiwiSaver withdrawals and related compliance checks.
•  Ensure documentation and reporting for AML-CFT, KiwiSaver and operational processes is completed accurately and on time.
Requirements
•  Strong organisational and problem-solving skills.
•  High attention to detail and accuracy in record keeping.
•  Initiative and a strong work ethic.
•  Ability to manage processes within regulatory frameworks.
•  Experience with AML-CFT procedures and/or financial services operations (preferred).
•  Alignment with Kernel’s values.
Work Arrangement
•  Work Setup: On-site
•  Work Hours: Monday to Friday, 6:00 am to 3:00 pm PHT, should complete nine (9) hours work
Perks & Benefits
•  Day 1 HMO & Protection: Prioritize your peace of mind! Secure your health with HMO coverage right on day one, plus full life and accident insurance.
•  Go Global: Build your portfolio with international accounts and continuous upskilling to fast-track your career.
•  Workplace Perks & Great Culture: Work out of a sleek Ortigas hub, snag flexible work options, and enjoy a vibrant team culture packed with regular events and dedicated HR support every step of the way.

Skills Required

  • Strong organisational and problem-solving skills
  • High attention to detail and accuracy in record keeping
  • Initiative and a strong work ethic
  • Ability to manage processes within regulatory frameworks
  • Experience with AML-CFT procedures and/or financial services operations
  • Alignment with Kernel's values
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The Company
HQ: Pasig City

What We Do

Deployed is a non-traditional BPO company that provides offshore staffing solutions and remote staffing services, helping businesses leverage a wider talent pool by bridging cultural and communication barriers.

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