Customer Operations Administrator

Posted One Month Ago
Be an Early Applicant
Manila, Metro Manila, National Capital Region, PHL
In-Office
Entry level
Agency • Information Technology • Professional Services • Consulting
The Role
Maintain internal records and systems, support customer onboarding and account exceptions, administer AML-CFT checks and unmatched deposit processing, and process KiwiSaver transfers and withdrawals within regulatory deadlines. Ensure accurate documentation and reporting while escalating exceptions and managing operational processes with strong attention to detail.
Summary Generated by Built In
Responsibilities
•  Maintain internal databases and systems to ensure accurate and up-to-date records.
•  Support the onboarding process, including management of account exceptions (e.g. children’s accounts).
•  Administer AML-CFT procedures, including daily processing of unmatched deposits, completing PEP checks, and escalating exceptions to the Team Leader as required.
•  Process KiwiSaver transfers within regulated timeframes.
•  Process KiwiSaver withdrawals and related compliance checks.
•  Ensure documentation and reporting for AML-CFT, KiwiSaver and operational processes is completed accurately and on time.
Requirements
•  Strong organisational and problem-solving skills.
•  High attention to detail and accuracy in record keeping.
•  Initiative and a strong work ethic.
•  Ability to manage processes within regulatory frameworks.
•  Experience with AML-CFT procedures and/or financial services operations (preferred).
•  Alignment with Kernel’s values.
Work Arrangement
•  Work Setup: On-site
•  Work Hours: Monday to Friday, 6:00 am to 3:00 pm PHT, should complete nine (9) hours work
Perks & Benefits
•  Day 1 HMO & Protection: Prioritize your peace of mind! Secure your health with HMO coverage right on day one, plus full life and accident insurance.
•  Go Global: Build your portfolio with international accounts and continuous upskilling to fast-track your career.
•  Workplace Perks & Great Culture: Work out of a sleek Ortigas hub, snag flexible work options, and enjoy a vibrant team culture packed with regular events and dedicated HR support every step of the way.

Skills Required

  • Strong organizational and problem-solving skills
  • High attention to detail and accuracy in record keeping
  • Initiative and a strong work ethic
  • Ability to manage processes within regulatory frameworks
  • Experience with AML-CFT procedures and/or financial services operations
  • Alignment with Kernel's values
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The Company
HQ: Pasig City

What We Do

Deployed is a non-traditional BPO company that provides offshore staffing solutions and remote staffing services, helping businesses leverage a wider talent pool by bridging cultural and communication barriers.

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