About the Job
As a Customer Onboarding Specialist, you are the first interaction our end users have with the product. This role will be primarily focused on ensuring that our end users have all of the tools and training needed to turn their sign into a best-in-class advertising tool. You will also work cross-functionally, through all departments… sales, tech support, accounting, manufacturing, and engineering to ensure the needs of our partners are met through world-class service and support.
You will be responsible for introducing partner companies and end users to our product, and assisting partners with successfully selling the Cirrus product. This will be done through proactive communication and post-sale training.
Aligning to our core values is imperative to contribute to delivering the best product possible to the market while making Cirrus a great place to work and grow as a human being.
This role is fully on-site in our Dallas office. Our Team thrives on in-office collaboration and real-time work, with standard hours Monday through Friday.
Job Duties
Forge meaningful connections with new customers, ensuring they're equipped and prepared for their product experience.
Maintain meticulous records within our CRM system, ensuring accuracy and completeness at all times.
Proactively engage with customers to gather any missing information vital for our CRM records.
Deliver comprehensive post-sale training to empower partners in effectively promoting and utilizing the Cirrus product.
Nurture ongoing communication channels with new customers to guarantee their satisfaction and success post-purchase.
Act as a dedicated liaison for new customers, addressing inquiries and concerns with diligence and expertise.
Provide invaluable assistance to the tech support team, offering insights and solutions for software-related queries.
Serve as a conduit for customer feedback, liaising with our development team to address bugs and introduce desired features.
Drive continuous improvement initiatives, refining processes to elevate the standard of our customer service provision.
Contribute to the maintenance of software help sections and instructional videos, ensuring resources are current and accessible.
Conduct internal training sessions to familiarize employees with our proprietary software.
Collaborate effectively with the sales team, lending support during sales calls and strategizing on customer acquisition approaches.
Undertake research endeavors to identify real world example signs for prospective SMB customers to visit.
Fulfill ad-hoc tasks and projects as required to support team objectives.
Cirrus Core Values: What we look for in a teammate.
Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience each and every day.
Quality: Quality isn’t a catchall phrase. It is an action plan that requires hard work and focus to achieve. Step by step we strive to build quality into everyday processes and products to achieve our collective success.
Winning Takes a Team: Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.
Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier. Be bold! Don't settle for "That's just the way it is."
Respect: An individual who communicates and conducts themselves in a polite and positive manner, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race.
Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people.
Skills and Qualifications
Ability to learn the sign business, and how we can drive value to customers
Excellent communication and listening skills, including phone interaction
Great interpersonal skills
Independent/self-starter; able to take initiative
Practical knowledge of general technology
Working knowledge of GoogleSuite and Social Media tools
Prior experience within sign or software industry is a plus
Physical Requirements
Must be able to sit or stand for long periods of time
Close visual focus required
Position requires the use of a keyboard, headset, and laptop for a full workday
Ability to lift, carry, and move up to 50 lbs.
Compensation
Hourly, non-exempt
Top Skills
What We Do
Cirrus is a technology and digital solutions provider that is changing the industry by making high-quality, high-definition digital signage an affordable solution for our customers.
Our purpose is found in the magic of working with customers in building solutions that work. We aren't just another digital signage manufacturer. We stand out as a team of engineers, sales professionals, creatives, and service experts who continually learn from our customers’ challenges. By investing time in understanding that no two solutions are alike, we believe we can enable our customers to truly maximize their unique on-prem marketing potential.
Our journey began with the vision of engineering and manufacturing outdoor digital signage in a more cost-effective way. Today, we offer a complete suite of tools, from indoor and outdoor signage, to analytics software and hardware monitoring, that provide real-time insights while simultaneously empowering businesses and organizations to make informed decisions on its growth.
Only Cirrus offers five distinctive product lines, each designed to address specific aspects of business needs: Outdoor Displays, Digital Window Posters, Media Players, People Counters, and Car Trackers – all seamlessly integrated under a single cloud-based software platform. We developed our easy-to-use digital signage software, ScreenHub, to make it simple for our customers to manage signs and create content. With free training for every Cirrus sign owner, we teach our customers to create dynamic, smart, and engaging messages that resonate.
Join us and be part of a team of talented, ambitious, creative people that value integrity, individuality, and inclusivity. We are one team with diverse perspectives that make us stronger. And together, we're revolutionizing the way people and businesses create the best customer experiences.
We’re hiring! Learn more at: www.cirrusled.com/careers
