Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.
We’re looking for a Scaled Customer Onboarding Manager who will partner with our customers and get quick time to value with SafetyCulture. As a trusted partner, you will be partnering with key customer stakeholders to scale value delivery in their organization aligning with their specific goals and requirements. You work closely with Sales to drive that first AHA moment after contract signature. From here you will educate customers on our platform, features, best practices and provide a level of service that inspires our customers to champion SafetyCulture as early as onboarding.
Our Customer Onboarding Managers are responsible for driving adoption and engagement of SafetyCulture with new customers as they launch the platform in their organization. Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.
About You:
- 2-3 years experience working in Customer Success, Customer Education, Onboarding or equivalent
- Persuasion and presentation skills, with the ability to communicate up and down an organization
- Ability to do customer discovery using SPIN methodology or similar
- Passionate about building lasting relationships with customers and colleagues
- Highly empathetic. Ability to actively listen, understand customer pain points and take action
- Enjoy working in a fast-paced organization & easily adapt to changes in roles and responsibilities
- This position is based in the Philippines supporting EMEA-base
Desirable:
- Experience working in B2B SaaS
- Familiarity with systems such as Salesforce, Vitally, Gainsight, and Tableau
- Experience working with Medium-sized to Enterprise customers at scale
- Familiarity with project management methodologies such as Agile or Waterfall
How you will spend your time:
- You’ll manage a onboard small to medium sized customers via projects in SalesForce, with the objective of quick value realization of SafetyCulture solutions
- Partner with your customers to understand their business goals and challenges that translate into strategies understanding and utilizing SafetyCulture
- A trusted advisor to key stakeholders to enable the best customer experience possible.
- You’ll be a product expert with the ability to advise your customers on SafetyCulture and industry best practices.
- Influence the product strategy to drive adoption and retention by being the voice of the customer.
- Collaborate with the sales team to identify use case expansion as early as onboarding, including performing product demos and plan efficient trials pre-sales Safetyculture Phil Inc.
- Ensure flawless and “warm” handoff from Sales to COM to CSM
Work setup:
- Work Setup: Hybrid | 3 days onsite per week for the first 6 months, transitioning to 2 days onsite upon regularization.
- Work Hours: EMEA Shift | 2:00 PM to 11:00 PM PHT (Manila Time)
Skills Required
- 2-3 years experience in Customer Success, Customer Education, Onboarding or equivalent
- Persuasion and presentation skills; communicate up and down an organization
- Ability to perform customer discovery using SPIN methodology or similar
- Highly empathetic with strong active listening and customer-centric mindset
- Ability to work in a fast-paced organization and adapt to changing roles
- Based in the Philippines and able to support EMEA-based customers
- Willingness to work EMEA shift (2:00 PM to 11:00 PM PHT) and hybrid onsite schedule (3 days/week for first 6 months, then 2 days/week)
- Experience working in B2B SaaS
- Familiarity with Salesforce, Vitally, Gainsight, and Tableau
- Experience working with medium to enterprise customers at scale
- Familiarity with project management methodologies such as Agile or Waterfall
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements. More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day. Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements. From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
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