What You Will Do:
- Own customer onboarding projects end-to-end, ensuring successful implementation, faster Time to Value, customer growth, and retention.
- Build trusted relationships with stakeholders at all levels to understand their business and technical goals and ensure alignment throughout onboarding.
- Collaborate with internal technical teams, development teams, agencies, and third parties to deliver high-quality implementations that meet client expectations.
- Drive early adoption by defining KPIs, success metrics, and use cases that support full ROI attainment.
- Deliver tailored onboarding sessions, user-enablement training, and workshops, both remotely and onsite, based on client needs.
- Advocate customer needs and business use cases to the Product team to help shape product development.
- Establish client trust and confidence in Insider’s platform while continuously improving the onboarding experience, processes, and materials.
- Understand and document client stakeholder roles and account structure to ensure a smooth transition to the Customer Success & Support teams.
- Take full ownership of project outcomes, coordinating internal and external stakeholders to ensure client satisfaction and successful delivery.
What You Will Need:
- Minimum 3 years experience in SaaS project management and client onboarding
- Project Management qualifications (Agile, PMP, Prince2) are a plus
- Strong written and verbal communication skills (English & French)
- Strong time and task management skills are a must
- Strong at Communication with Internal & External Stakeholders
- Delivering projects in a timely and qualified manner
- Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
- Exposure to and understanding of AI-driven product recommendation tools and algorithms is an advantage
- Experience with other CRM, ERP / Marketing Automation platforms as an advantage
What We Offer:
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
Skills Required
- At least 3 years of experience in SaaS project management and client onboarding
- Strong written and verbal communication skills in English and French
- Strong time and task management skills
- Strong communication with internal and external stakeholders
- Ability to deliver projects in a timely and high-quality manner
- Project management qualifications such as Agile, PMP, or Prince2
- Understanding of Google Tag Manager, Google Product Feed, and Google Analytics
- Exposure to AI-driven product recommendation tools and algorithms
- Experience with CRM, ERP, or marketing automation platforms
Insider One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insider One and has not been reviewed or approved by Insider One.
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Fair & Transparent Compensation — Pay sentiment trends generally positive overall, with pay described as competitive in some roles and markets. Recent role-specific ranges and compensation benchmarks suggest market-aligned pay bands in several functions.
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Strong & Reliable Incentives — Bonus structures and performance-linked earnings potential appear to meaningfully increase total compensation, particularly in commercial roles. Variable pay and commission mechanics are portrayed as providing upside when targets are achieved.
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Leave & Time Off Breadth — Time-off policies are described as generous, including an unlimited PTO approach and in some cases additional holiday time. Flexible working hours also contribute to perceived time-off and flexibility value.
Insider One Insights
What We Do
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: - Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 - Leader in the Gartner Magic Quadrant for Personalization Engines, 2025 - #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines - Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 - The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 - The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.
