Customer Migration Specialist

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

We are seeking a highly skilled and driven Customer Migration Specialist to spearhead and execute complex migration projects. This pivotal role requires a unique blend of client-facing expertise, strategic thinking, meticulous attention to detail, and the courage to navigate challenges while keeping projects on track. The ideal candidate will be a politically savvy communicator, adept at collaborating with cross-functional teams across product, technology, marketing, and sales to ensure seamless and successful migrations.

What you'll do:

• Client Relationship Management: Serve as the subject matter expert for clients throughout the migration process, building strong relationships, understanding their unique needs, and managing expectations effectively.
• Strategic Planning & Execution: Develop comprehensive migration strategies, outlining timelines, resources, and potential risks. Translate high-level plans into actionable steps and oversee their execution.
• Detailed Analysis & Problem Solving: Dive deep into the intricacies of existing systems, data, technology, product and customers, identifying potential roadblocks and developing innovative solutions to ensure data integrity and a smooth transition.
• Cross-Functional Collaboration: Effectively collaborate and communicate with product, technology, marketing, and sales teams to align migration efforts with overall business objectives.
• Proactive Risk Management: Identify and mitigate potential risks and dependencies, proactively addressing challenges to maintain project momentum.
• Decisive Leadership: Demonstrate the courage to make timely and informed decisions, even in the face of ambiguity, to keep projects on schedule and within scope.
• Stakeholder Management: Navigate complex stakeholder landscapes with political savvy, effectively influencing and negotiating to achieve desired outcomes.
• Performance Monitoring & Reporting: Track progress against key milestones, provide regular updates to stakeholders, and identify areas for continuous improvement.
• Documentation & Training: Develop comprehensive documentation for migration processes and potentially provide training to internal teams and clients.

What experience you need:

• Proven experience managing complex technical migration projects from initiation to completion under mandated timelines from the CEO.
• Exceptional client-facing and communication skills, with the ability to articulate technical information clearly and persuasively to both technical and non-technical audiences.
• Strong strategic thinking and problem-solving abilities, with a knack for identifying and resolving intricate issues.
• Demonstrated ability to delve into the fine details while maintaining a holistic view of the project.
• Courageous and decisive with a track record of making sound judgments under pressure.
• Excellent collaboration and influencing skills, with the political savvy to navigate cross-functional teams effectively.
• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.

What could set you apart

• Previous experience in similar or adjacent industry

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

Function:

Schedule: