Customer Master Data Senior Analyst

Job Title : Customer Master Data Senior Analyst, KL Hub                    

Department : Sanofi Business Operations, Order to Cash

Location : Kuala Lumpur

Our organization in Kuala Lumpur is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you!

Why join our team?

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Operations (SBO) has doubled in size and increased its scope.

As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Our function at a glance:

Our O2C team to handle the following activities:  

1.   Master data Management 

2.   Sales orders Management 

3.   Requests and Disputes Management 

4.   Credit Risk and Credit Data Management  

5.   Collections and Customer Contact Management 

6.   Cash Application and Receivables Management  

7.   AR related Month-end Closing, Reporting and Non-trade Invoice Management  

These operations are critical for Customer & patients products fulfillement, accurate accounting, generating cash flow, customer satisfaction 

Connect with us if you are…

• An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge.

• A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts.

• An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital.

• A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives.

JOB PURPOSE:

The role of Order to Cash - Master Data Senior Analyst:

• owns the operational master data management such as master data creation and maintenance in the relevant systems mainly SAP ERP. It covers various data like customer master data and all type of data allowing process effiency in the sales orders and disputes management

• responsible of the creation/modification of the pricing conditions and contract agreements in the ERP, upon request from Trade team or any other appointed responsible. Contributes to improve service to customers through the proper maintenance of commercial conditions and pricing master data. Ensure that satellites tools containing commercial conditions are consistent. ​

• liaise with the neighbouring functions to ensure optimum lead time in the updates of critical master data

• ensure data quality in the systems contributing to continuous improvement to ensure the most accurate data supporting the building of the data backbone of the company to ensure future growth.

This role requires a good understanding of Order to Cash activites, industry trends and data quality principles.

ORGANIZATIONAL CONTEXT:

SBO O2C

KEY ACCOUNTABILITIES:

Operational Responsibilites

• Owns the operational master data management such as master data creation and maintenance in the relevant systems mainly SAP ERP. It covers various data like customer master data and all type of data allowing process effiency in the sales orders and disputes management
• Responsible of the creation/modification of the pricing conditions and contract agreements in the ERP, upon request from Trade team or any other appointed responsible. Contributes to improve service to customers through the proper maintenance of commercial conditions and pricing master data. Ensure that satellites tools containing commercial conditions are consistent. ​
• Responsible for Flow preparation, related data issue resolution
• Liaise with the neighbouring functions to ensure optimum lead time in the updates of critical master data
• Ensure data quality in the systems contributing to continuous improvement to ensure the most accurate data supporting the building of the data backbone of the company to ensure future growth.

Customer Master Data and data allowing process efficiency

• As data approver ensure Data Request completion as responsible for validating and completing master data requests if needed and applying data governance principles. They support the development of field names, definitions and formulas.
• Create and update customer master data, customer hierarchy, customer assortment, business partners and set up of master data blocks on customers.
• Create and maintain transactional master data fields influencing the order process: ex: Transportation zone, Order information/ acknowledgement outputs, invoice email address usage License numbers, Unloading points/goods receiving hours- Rounding, Delivery setup, Delivery plant, Shipping condition and backorder attributes.
• Understand material master data fields influencing the order process: ex: Delivery plant material, Transportation group, Rounding profile, delivery unit.
• Data Quality and Data Cleansing activities

Contract & Commercial conditions Management:

• Maintenance (create or update) of approved Gross Price List in the system based on commercial policy template upon request from Trade or any other appointed responsible by upload record in the system according to standard price scheme.
• Create and maintain master request On and Off Invoice contracts including payment terms.
• Perform 4Eyes check to ensure that the terms of the contract are well approved in the commercial policy.
• Create Settlement Request for off-invoice contract and monitor the process of the credit note creation.

Continuous Improvement

• Analyze process metrics and identify optimization opportunities
• Lead small-scale improvement projects
• Collaborate with IT teams on system enhancements
• Document and share best practices
• Measure and track adoption success metrics
• Support team leads on performance reporting

Process & System Management

• Monitor and maintain O2C processes and system performance for a given area
• Provide first-level support for process and system-related issues to end-users
• Manage master data readiness & quality when relevant
• Create, document & monitor incidents, change requests, tickets in ServiceNow, Jira, OneSupport
• Represent the hub team for a given area in the corresponding governances (AMS calls, monthly Key Users community)
• Contribute to business requirements gathering for Core model evolution/continuous improvement initiatives
• Update CI tracker for owned initiatives
• Update documentation (DTPs, BOP) per RACI

Training & Support

• Create and maintain process documentation and work instructions
• Coach and mentor team members on system functionality
• Design adoption-focused training materials
• Ensure end-users operational knowledge and provide training

JOB-HOLDER ENTRY REQUIREMENTS:

Language

·       Excellent English written and verbal is a must

·       Must be Chinese literate (written and spoken) as this role is to support Greater China (China, Taiwan, Hong Kong)

Functional Skills 

·       At least 5 years´ experience in Master data management, contract, pricing & commercial conditions management or similar (essential) preferably in Pharma

·       Previous experience in a Shared Service environment is preferred

·       Good business acumen (advantageous) 

·       Strong problem solving, deductive and analytical skills (advantageous) 

Technical 

·       Advanced knowledge of O2C processes and systems. Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules

·       Proficiency in relevant ERP systems and tools

·       Strong understanding of business process management

·       Data analysis and reporting skills

·       Knowledge of Microsoft Office and expertise of MS Excel (essential)

·       Experience being part of a project team member (leading or participating)

Interpersonal 

·       Ability to interact with internal clients in a professional manner (essential) 

·       Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner

·       Well-inclined towards change and has the ability to work under pressure.

·       Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) 

·       Good communication skills (advantageous) 

·       Able to coach / train junior or new employees

When joining our team, you will experience:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

• An attractive, market-oriented salary and cafeteria benefits

• Flexible home office policy, with a possibility to work up to 50% of time from home / where you can easily schedule your office days

• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
• Your own career path within Sanofi. Your professional and personal development will be supported purposefully

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!