Customer Marketer

About Us:

Ambience is developing the most capable AI systems for healthcare and medicine. As healthcare costs soar to 17.3% of US GDP and a projected shortage of 100,000 physicians within the next decade, the need for AI is critical. Our frontline healthcare workers are overwhelmed, with only 27% of the average clinician's day spent on direct patient care.

Our vision is to equip every healthcare worker with an advanced AI co-pilot. We believe that people, augmented by AI, will enable us to deliver higher quality healthcare at a lower cost, improving the experience for everyone involved.

Headquartered in San Francisco, we have secured $100M in funding from top investors, including Kleiner Perkins, OpenAI Startup Fund, Andreessen Horowitz, Optum Ventures, Human Capital, and Martin Ventures. We collaborate with leading AI experts such as Jeff Dean, Richard Socher, Pieter Abbeel, and AIX Ventures.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

As Customer Marketer, you will play a crucial role in strengthening Ambience’s credibility and market influence. You will develop and manage a robust portfolio of case studies, establish strategic relationships with industry analysts, and engage key customer champions to drive advocacy. This role requires a strategic storyteller, skilled relationship-builder, and program manager who can translate customer success into impactful marketing assets that drive awareness, trust, and adoption.

What You’ll Do (Responsibilities):

• Build a case study pipeline with Care Transformation and Product teams, prioritizing high-impact customers.

• Create compelling case studies showcasing measurable outcomes (adoption, ROI, burnout reduction, patient care).

• Streamline approvals to ensure timely production and distribution.

• Engage analysts (Gartner, Elion, KLAS) through briefings and deliver analyst-ready materials (case studies, data sheets, white papers).

• Provide regular updates on product innovation, customer success, and market trends.

• Identify and engage key champions within health systems and industry networks.

• Develop structured engagement plans to keep champions informed, motivated, and advocating for Ambience.

• Equip champions with tailored messaging, collateral, and speaking opportunities (events, interviews, analyst briefings).

• Track and optimize engagement, measuring champions’ impact on brand perception and influence.

What You’ve Done:

• Content Development & Storytelling – Skilled in crafting compelling, data-driven case studies that showcase customer impact.

• Relationship Building – Proven ability to cultivate trust-based relationships with analysts, customers, and industry influencers.

• Program Management – Experience in building and optimizing engagement programs, tracking champion involvement, and ensuring advocacy success.

• Market & Industry Insight – Deep understanding of healthcare AI trends and key buyer personas to inform strategy.

• Cross-Functional Collaboration – Works effectively with Product, Care Transformation, PMM, and Content teams to align messaging and priorities.

Who You Are

• You thrive at the intersection of storytelling and strategy, translating customer success into compelling narratives.

• You’re a skilled networker, comfortable engaging executive-level stakeholders, analysts, and industry influencers.

• You have a data-driven mindset, using insights to inform marketing decisions and optimize engagement programs.

• You enjoy building and refining scalable marketing programs that drive long-term brand advocacy.

Base compensation range for this position is 129k-226k.

Being at Ambience: 

• An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

• Work alongside a world-class, diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, paid maternity/paternity leave, quarterly retreats, unlimited PTO, and a 401(k) plan