Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

The EPDM Global/Regional Account Manager is responsible for managing and growing strategic NORDEL customer relationships while developing new growth opportunities across the broader P&SP portfolio.

The role will combine global account management with business development responsibilities, including driving growth of HPC products such as FUSABOND™ and BYNEL™, expanding selected POP (HMA) applications, and exploring new markets and applications for 3DL and other differentiated solutions.

The position is expected to move beyond maintaining the existing business by actively identifying new opportunities, building a healthy opportunity pipeline, validating attractive growth spaces, and converting opportunities into sustainable commercial business.

• Serve as the global commercial focal point for assigned strategic NORDEL customers.
• Develop and execute account strategies that support profitable, sustainable growth.
• Build strong relationships across customer organizations and coordinate Dow resources across regions and functions.
• Understand customers’ strategic priorities, technology direction, competitive environment, and future material requirements.
• Protect and grow the existing NORDEL business while identifying new applications and share-growth opportunities.
• Coordinate commercial, technical, supply, and pricing discussions for key global accounts.
• Drive growth of the HPC portfolio, with primary focus on FUSABOND and BYNEL.
• Identify new customers, applications, and market segments where Dow’s differentiated product capabilities can create customer value.
• Actively manage opportunities through the full sales process, from identification and qualification through commercialization.

Required Qualifications

• Bachelor’s degree or higher, with business-level fluency in English and strong written and verbal communication skills.
• Minimum 10 years of experience in technical, sales, marketing, business development, or other commercial-related roles.
• Knowledge of the automotive industry and/or experience with elastomer products is highly preferred.
• Strong commercial mindset with demonstrated ability to identify customer needs, develop new business opportunities, and drive opportunities toward commercialization.
• Ability to work effectively across global and regional teams, coordinating with Sales, Marketing, TS&D, and other key stakeholders.
• Strong growth mindset and ambition to pursue the 2X business growth target by 2030, with a willingness to challenge the status quo, explore new markets, and build new opportunities beyond the existing business.

Customer Manager 一部参考訳

EPDM Global/Regional Account Managerは、戦略的にNORDELTM(EPDM樹脂、ダウの登録商標)顧客との関係を管理・拡大するとともに、その他のP&SPのより幅広いポートフォリオにおいて新たな成長機会を開拓する役割を担います。その他のポートフォリオは具体的には、FUSABOND™やBYNEL™などのHPC製品の成長促進、選定されたPOP(Polyolefin Plastomer)用途の拡大、さらに3DL(樹脂フォーム)およびその他の差別化されたソリューションの新市場・新用途の開拓などが含まれます。

このポジションでは、Global Account ManagementとBusiness Developmentの両方を担当します。

このポジションには、既存ビジネスの維持にとどまらず、積極的に新しい機会を発掘し、健全なOpportunity Pipelineを構築するとともに、有望な成長領域を検証し、それらの機会を持続可能なコマーシャルビジネスへと転換していくことが期待されます。

主な責任・職務 Responsibility/Duties 

•  担当する戦略的NORDEL顧客に対するグローバルなCommercialの窓口を担う。
• 収益性が高く、持続可能な成長を実現するためのAccount Strategyを策定・実行する。
• 顧客組織内で強固な関係を構築するとともに、地域・機能をまたいでDowのリソースをコーディネートする。
• 顧客の戦略的優先事項、技術の方向性、競争環境、および将来の材料ニーズを理解する。
• 既存のNORDELビジネスを守り、成長させるとともに、新規用途やシェア拡大の機会を特定する。
• 主要Global Accountに関するCommercial、Technical、Supply、Pricingの議論をコーディネートする。
• FUSABONDおよびBYNELを中心としてHPCポートフォリオの成長を推進する。
• Dowの差別化された製品能力によって顧客価値を生み出すことのできる、新規顧客、新規用途、新規市場セグメントを特定する。
• 新規機会の発掘・特定、評価・選別からCommercializationに至るまで、Sales Process全体を通じてOpportunityを積極的に管理・推進する。

応募資格　Required Qualifications

• 学士号以上を有し、ビジネスレベルの英語力、および優れた文章・口頭でのコミュニケーション能力を有すること。
•  技術、営業、マーケティング、Business Development、またはその他のCommercial関連業務において、10年以上の経験を有すること。
•  自動車業界に関する知識、および／またはElastomer製品に関する経験があることが非常に望ましい。
•  強いCommercial Mindsetを持ち、顧客ニーズを特定し、新たなビジネス機会を開発し、それをCommercializationへと推進できる実績・能力を有すること。
• GlobalおよびRegional Teamと効果的に協働し、Sales、Marketing、TS&D、およびその他の主要Stakeholderをコーディネートできること。
• 2030年までのビジネス2倍成長（2X Business Growth）目標を追求する強いGrowth Mindsetと意欲を持ち、現状に挑戦し、新市場を探索し、既存ビジネスの枠を超えて新たな機会を創出する意欲を有すること。
  

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.