Job Description:
Customer Manager - Walmart Omnichannel, Confectionery
Bentonville, AR
The Customer Manager, Walmart-Omnichannel, Confectionery is the omni-channel subject matter expert supporting the largest digital business within Mars Snacking. This role leads Walmart’s Online Pickup & Delivery (OPD) strategy and omni growth plans, driving digital performance through best-in-class digital shelf execution, content optimization, pricing and promotion strategy, and seamless omni-integration.
Operating in a fast-evolving environment, this role requires a self-starter who thrives in ambiguity, builds new capabilities, and operates with a strong ownership mindset.
What are we looking for?
- Bachelor’s Degree
- 5+ years in Sales, Marketing, eCommerce, or Omni/Digital roles within CPG or retail
- Experience managing large, complex retail customers
- Strong understanding of syndicated data and digital performance metrics
- Digital commerce or OPD experience preferred
- Proven self-starter comfortable operating in ambiguity
- Strong ownership mindset with ability to influence cross-functional partners
What would be your key responsibilities?
- Lead Walmart Omni Strategy: Own development and execution of OPD and omni-channel plans that drive digital growth and category leadership
- Drive Digital Shelf Excellence: Partner cross-functionally to optimize assortment, search visibility, content quality, digital shelving, pricing, and promotions
- Accelerate Digital Growth: Identify and execute opportunities to expand online penetration, improve conversion, and enhance digital shopper experience
- Influence Through Insights: Deliver data-driven recommendations that create mutual value and strengthen category performance
- Build & Scale Capabilities: Establish new processes, tools, and ways of working that improve omni execution and digital performance
- Execute with Excellence: Lead new item launches and ensure flawless execution of customer plans
- Represent the Voice of the Customer: Translate customer insights into internal strategy and action
What can you expect from Mars?
- Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Mars does not sponsor visas for this role.
This position is not eligible for relocation benefits.
Skills Required
- Bachelor's degree
- 5+ years of experience in sales, marketing, eCommerce, or omnichannel/digital roles within CPG or retail
- Experience managing large, complex retail customers
- Strong understanding of syndicated data and digital performance metrics
- Digital commerce or Online Pickup & Delivery experience
- Ability to work independently and operate comfortably in ambiguity
- Strong ownership mindset and ability to influence cross-functional partners
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
