Customer Logistics Analyst (m/f/d)

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

Key responsibilities:

• Transport Monitoring – Using TMS, SAP, and transport reports to track shipments proactively and take action to ensure proper load coverage and on‑time delivery.
• Delivery Coordination – Collaborating with third‑party partners and customers to provide accurate delivery updates and support a reliable OTD performance.
• Shipment Scheduling – Sharing timely loading dates and shipment information with customers to maintain transparency and service quality.
• Business Case Analysis – Evaluating logistical scenarios to support strategic decisions related to loads, cross‑docking flows, and equipment utilization.
• Issue Management – Handling delivery exceptions, delays, and transportation‑related complaints while working closely with Customer Operations, Transportation, Sourcing, Warehousing, Sales, and Service Centers.
• Reporting & Data Accuracy – Managing regular and ad hoc reporting needs and ensuring accurate maintenance of delivery, ETA, OTD, and OTIF data.
• QBR Support – Preparing and providing delivery and CPU‑related insights for Quarterly Business Reviews.
• Exception Handling – Documenting service deviations, managing critical cases, and coordinating responses to urgent transportation situations.

We expect:

• Educational Background – Bachelor’s degree preferred or equivalent experience in a related field.
• Technical Skills – Strong Excel capabilities and solid computer literacy across the Microsoft Office Suite; SAP knowledge preferred.
• Logistics Expertise – Several years of experience in Logistics, Supply Chain and/or Transportation, combined with practical understanding of inventory planning.
• Customer Focus – Proven background in customer service with strong service orientation and the ability to manage diverse stakeholder needs.
• Process Development Skills – Experience contributing to or designing processes that enhance efficiency and overall operational performance.
• Communication Strengths – Strong written and verbal communication skills with the ability to collaborate effectively across teams.
• Analytical Mindset – Excellent analytical and problem‑solving skills, paired with the ability to work independently and prioritize in a time‑sensitive environment.
• Language Skills – Proficiency in English and Spanish; additional European languages are a plus

We offer:

• Make a difference where it matters – Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect – Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions – Your ideas matter and drive real change. 
• Work your way – Enjoy hybrid work
• Unlimited learning opportunities – Access to unlimited LinkedIn Learning. 
• Support when you need it – Our Employee Support Program.
• Modern office – open office spaces, modern and digital devices.
• Boost your energy – Free beverages to keep you going.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.