Customer Relationship Management
Serve as the primary point of contact for Chinese-speaking customers and prospects.
Build and maintain strong, professional relationships with Chinese-speaking customers.
Understand customers’ banking needs and provide appropriate information on the Bank’s products and services.
Provide timely responses to customer enquiries, requests, and complaints.
Maintain regular communication with customers to enhance engagement and satisfaction.
Identify opportunities to deepen existing customer relationships and increase customer retention.
2. Chinese Language & Communication Support
Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel.
Translate customer communications, correspondence, forms, presentations, and other relevant documents where required.
Facilitate effective communication during customer meetings, business discussions, account-opening processes, and service engagements.
Assist in bridging cultural and communication gaps between the Bank and Chinese-speaking customers.
3. Customer Acquisition & Business Development
Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements, and other approved channels.
Develop and maintain a database of Chinese-speaking prospects and customers.
Support customer engagement activities, campaigns, and events targeted at the Chinese-speaking community.
Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection, and other applicable requirements.
5. Customer Service & Complaint Resolution
Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints.
Monitor outstanding complaints and provide customers with appropriate updates.
Ensure a high standard of customer experience is maintained throughout every customer interaction.
8. Compliance & Risk Management
Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures.
Escalate suspicious or unusual customer activities through the appropriate channels.
Adhere strictly to AML/CFT, sanctions, data privacy, information security, and other regulatory requirements.
9. Market Intelligence & Customer Insights
- Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria.
- Provide feedback on emerging customer needs, market opportunities, and competitor activities.
- Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers.
- Support management with relevant insights on the Chinese business and expatriate customer segment.
Skills Required
- Fluency in Chinese and ability to provide professional interpretation and translation support
- Ability to manage customer relationships, enquiries, requests, and complaints
- Knowledge of banking products, customer onboarding, KYC, AML/CFT, sanctions, and data protection requirements
- Ability to support customer acquisition, networking, engagement activities, and business development
Ecobank Transnational Incorporated Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecobank Transnational Incorporated and has not been reviewed or approved by Ecobank Transnational Incorporated.
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Healthcare Strength — Offerings include full medical cover with preventive care, free health screenings, counselling, and access to gyms in some locations. Wellness initiatives such as stress‑management workshops and, in some markets, dependent coverage are also described.
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Leave & Time Off Breadth — Options include flexible working hours as well as maternity, compassionate, and study leave. Time‑off categories are presented as part of a broad benefits suite.
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Strong & Reliable Incentives — Compensation design includes a performance‑based culture with annual bonuses and short‑ and long‑term incentive programs. Investment in training via Ecobank Academy complements these rewards.
Ecobank Transnational Incorporated Insights
What We Do
Ecobank Transnational Incorporated (‘ETI’) is the parent company of the Ecobank Group, the leading independent pan-African banking group. The Ecobank Group employs over 14,000 people and serves about 20 million customers in the consumer, commercial and corporate banking sectors across 35 African countries. The Group has a banking license in France and representative offices in Addis Ababa, Ethiopia; Johannesburg, South Africa; Beijing, China; London, the UK and Dubai, the United Arab Emirates. The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, loans, cash management, advisory, trade, securities, wealth and asset management. ETI is listed on the Nigerian Stock Exchanges in Lagos, the Ghana Stock Exchange in Accra, and the Bourse Régionale des Valeurs Mobilières in Abidjan.
