Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
We are looking for a Customer Journey Specialist to join our team in Prague, supporting candidates across the Czech Republic. In this highly rewarding, customer-focused role, you will guide individuals with hearing loss through their journey—from initial enquiry to informed decision-making about implant solutions. You will act as a trusted point of contact, providing support, education, and reassurance at every step.
What you will do:
Act as the primary contact for all candidate enquiries and ensure timely follow-up
Support candidates throughout their journey, providing an empathetic experience
Provide accurate, non-clinical information about products and solutions
Attend local events and represent Cochlear
Track interactions in CRM systems and capture insights
Collaborate with internal teams to improve candidate engagement
What you bring:
Bachelor’s degree or higher
Demonstrates advanced IT skills, including MS Office (Excel), web-based collaboration tools, and CRM systems (e.g. Salesforce)
Demonstrates the ability to work independently
Experience in customer-facing roles with a focus on relationship management, key account management, and project-oriented work
Demonstrates empathy, strong organisational skills, and a passion for helping others
Demonstrates strong communication and interpersonal skills and high level of emotional intelligence
Requirements:
Fluent in Czech and English
Valid driver’s license
National travel required up to 60%
International travel may be required (estimated 10-20%)
Development Value of this role:
Opportunity to further shape and develop the Direct-to-Consumer (DTC) platform
Opportunity to work collaboratively across the organisation
Opportunity to expand the DTC platform into additional markets within the CE region
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
Skills Required
- Bachelor's degree or higher
- Advanced IT skills including MS Office (Excel)
- Experience with web-based collaboration tools
- Experience with CRM systems (e.g., Salesforce)
- Ability to work independently
- Experience in customer-facing roles focused on relationship management, key account management, and project-oriented work
- Empathy, strong organisational skills, and a passion for helping others
- Strong communication and interpersonal skills and high emotional intelligence
- Fluent in Czech and English
- Valid driver's license
- National travel up to 60%
- International travel estimated 10-20%
What We Do
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
