At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionAs a Customer Journey Partner in Diagnostics you are the Leader of one or more Customer Journey Squads and with that responsible and accountable for end-to-end customer management, their experience and driving commercial opportunities in line with the business and portfolio priorities that are set by the Customer and Disease Area Squads, whilst ensuring Roche meets its Financial ambitions. The role is based in Athens.
The Opportunity
- You act as a Lead/Product Owner, setting the vision, goals, and roadmap for customer journey squads to ensure customer satisfaction, long-lasting relationships, and alignment with strategic plans.
- You develop and implement Integrated Account Plans in collaboration with cross-functional squads, ensuring a strategic approach to customer management and commercial processes.
- You serve as the voice of the customer, maintaining a strong focus on customer needs and coordinating internal partners to enhance the customer experience.
- You build and sustain strong customer relationships, actively support partner management, and drive the adoption of the company’s solutions and products.
- You seek new business opportunities, influence the acceptance of the company's solutions, and provide actionable feedback to improve customer experiences and market adoption.
- You supervise and handle financial important metrics, including sales, profitability, and credit management, ensuring proactive communication of opportunities and risks with relevant customers.
- You ensure excellence in commercial practices and support marketing initiatives, aligning with strategic priorities and fostering valuable collaborations.
Who You Are
- Educational Background & Experience: You hold a University Degree in Life Sciences (preferably in Biology/ Molecular biology), or similar; a Master's Degree in BA/Management, Marketing, or Finance is preferred. You have over 2 years of commercial or project management experience in the Healthcare sector (highly preferred in diagnostics), with strong financial savvy and familiarity with healthcare regulations. Previous commercial experience or hands-on time with molecular techniques and NGS is considered an asset. Fluency in both English and Greek (written and spoken) is required to effectively collaborate and engage with customers and internal stakeholders.
- Visionary Leadership: You excel in leading without authority, inspiring teams through diversity, inclusion, and innovative thinking. You embrace curiosity and novel technologies to assess risks and opportunities while driving long-term impact.
- Commercial & Strategic Mentality: You demonstrate a strong commercial approach with the ability to turn strategies into executable account plans. You are skilled in connecting and analyzing data, setting priorities, and finding opportunities and risks proactively.
- Customer-Centric Focus: You prioritize customer and patient needs, ensuring they are at the forefront of all decisions. You deliver results with a sense of urgency while maintaining high-quality standards and focusing on long-term customer satisfaction.
- Systems Problem solver & Matrix Leadership: You possess a deep understanding of healthcare systems, regulations, and organizational dynamics. You provide effective matrix leadership, fostering a safe, inclusive environment for team development and aligning with Roche's values and vision.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- University degree in Life Sciences, preferably Biology or Molecular Biology, or a similar field
- More than 2 years of commercial or project management experience in the healthcare sector
- Strong financial acumen
- Familiarity with healthcare regulations
- Fluency in English and Greek, written and spoken
- Master’s degree in Business Administration, Management, Marketing, or Finance
- Commercial experience or hands-on experience with molecular techniques and next-generation sequencing
- Experience in diagnostics
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
