Join us as a Customer Intelligence & Insight Analysis Lead
- If you’re a strategic thinker with a passion for insight, this could be your ideal role
- You’ll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories
- Joining a forward-thinking and influential team, you can expect great visibility for you and your work
- We're offering this role for a period of 13 months
What you'll do
As a Customer Intelligence & Insight Analysis Lead you’ll be designing and delivering a range of strategic insight programmes and projects. In doing this, you’ll make recommendations based on existing insight and integrating these with new findings.
Day to day, you’ll be required to:
- Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling
- Translating complex analysis into clear customer insights and recommendations
- Influencing stakeholders to drive customer-focused decisions.
- Leading customer research programmes from design through to action planning
- Ensuring research outputs are commercially relevant and actionable
- Delivering multi-source actionable insight
- Challenging and adding value to insight briefs
- Engaging with external practitioners to make sure we remain up to date with the latest techniques
The skills you'll need
We’ll be looking for you to have experience of market research or customer insight on either the client or agency side. You’ll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.
Along with this, you’ll need:
- An understanding of external regulations and their impact on the customer and marketing strategy
- Excellent communication skills, both verbally and in writing
- Strong influencing skills and the ability to build strong relationships with colleagues at all levels
- The ability to deliver multiple projects on time and in budget
Hours
35Job Posting Closing Date:
Job Posting Closing Date is not yet published.Ways of Working:HybridSkills Required
- Experience in market research or customer insight on the client or agency side
- Experience developing insight programs aligned with business priorities across multiple brands
- Experience managing qualitative and quantitative research studies
- Understanding of external regulations and their impact on customer and marketing strategy
- Excellent verbal and written communication skills
- Strong influencing skills and ability to build relationships with colleagues at all levels
- Ability to deliver multiple projects on time and within budget
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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