Are you curious about what makes customers tick and passionate about turning data into meaningful stories?
Join our Customer Insights team and help shape decisions across one of Australia and New Zealand’s most-loved beauty retailers.
This is a unique opportunity to see the direct commercial impact of your work, collaborating with teams across MECCA to deepen our understanding of customers and create even better experiences.
The Role You Could Play
As our Customer Insights Analyst, you will support the delivery of key customer research programs, including MECCA Voices, our Brand Health Tracker and ad hoc research projects.
You will combine strong analytical thinking with engaging storytelling to deliver insights that are clear, actionable and influential.
- Support the management and ongoing development of our Brand Health program, including quarterly reporting and biannual presentations
- Manage key elements of MECCA Voices, including the Tableau dashboard, annual survey updates and stakeholder requests
- Deliver end-to-end research projects using Askable, from stakeholder briefs and questionnaire design through to analysis and reporting
- Translate customer behaviour, Net Promoter Score and brand health data into compelling insights for business reporting and decision-making
- Support the MECCA Makers research community, including member replenishment, profiling and the gifting program
What You Will Bring
You are a curious and commercially minded insights professional who can confidently turn complex information into a clear and compelling story. You thrive in a fast-paced environment and enjoy building trusted relationships with a broad range of stakeholders.
- 3-4 years of market research or customer insights experience, including at least two years within a research agency
- Strong end-to-end research capabilities, including questionnaire design, survey scripting, fieldwork management, analysis and reporting
- Experience managing brand tracking and Net Promoter Score programs
- Confidence using research and reporting tools such as Q Research and Tableau
- Excellent communication, presentation and project management skills, with the ability to manage multiple priorities and influence stakeholders at all levels
A tertiary qualification in business, marketing, analytics or a related discipline will be highly regarded, along with an understanding of retail, beauty and shopper research.
Your Life At MECCA
While we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team guided by our MECCA values. Our team members bring a solutions-focused, innovative, collaborative and adaptable approach to work - while having a little fun along the way.
Some of our team member benefits include:
- Professional development programs and a first-class digital learning offering
- Health and wellbeing initiatives
- Reward and recognition programs
- Access to bonus and incentive programs
- A generous product allowance and discounts for you and your immediate family, subject to company policy
There are so many other ways you’ll be made to feel part of the MECCA story, as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA, follow MECCA Brands on LinkedIn or @lifeatmecca. To explore our current opportunities, visit mecca.com.au/careers.
Skills Required
- 3-4 years of market research or customer insights experience
- At least two years of experience within a research agency
- Strong end-to-end research capabilities, including questionnaire design, survey scripting, fieldwork management, analysis and reporting
- Experience managing brand tracking and Net Promoter Score programs
- Experience using Q Research and Tableau
- Excellent communication, presentation and project management skills
- Ability to manage multiple priorities and influence stakeholders at all levels
- Tertiary qualification in business, marketing, analytics or a related discipline
- Understanding of retail, beauty and shopper research
What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz). Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
