Customer Implementation Specialist

Job Overview
Ivans, a division of Applied Systems, a worldwide leader in insurance technology, is currently searching for a Customer Implementation Specialist to work with insurance companies implementing new download types or lines of business through Ivans Services, as they prepare to go live with their agency partners. You will work with the nation's largest insurance companies and solution providers, regularly interacting with project managers and Quality Assurance staff. This role will grow your technical and project management experience with the leading software provider in the insurance industry.
What You'll Do

• Serve as the primary point of contact with insurance carrier partners who are implementing new download types or lines of business through Ivans Services, as they prepare to go live with their agency partners
• Work with the insurance carrier teams to implement and roll out new download types or lines of business for their agency partners
• Execute project tasks on time and to an exceptional standard of customer service
• Learn and use a combination of template languages (XML, JSON, or others) alongside proprietary technologies (no prior programming experience required)
• Work with both IVANS and customers' product teams to optimize the end-user experience while successfully balancing competing client and end-consumer concerns
• Work closely with our support teams assisting with technical questions or reporting technical concerns to fellow team members.
• Provide training on Ivans Exchange to the carrier customer service representatives responsible for configuring their agency partners for download.
• Keep track of carrier go-live timelines, revenue associated with the project, and pipeline
• Maintain and grow positive relationships with customers to ensure their satisfaction with Ivans

What You'll Need to Succeed
We're looking for someone who:

• Can work remotely or from an Ivans/Applied Systems office
• Ability to travel (1-2 times a year)

Your experience should include some or all of the following:

• Demonstrated experience with customer and project coordination
• Ability to establish credibility with clients at various levels based on industry, product, and technical knowledge
• XML knowledge
• ACORD AL3 Knowledge
• Strong oral, written, and interpersonal communication skills
• Ability to prioritize, work independently, and consistently meet deadlines
• Detail-oriented, including strong analytical, planning, and reasoning abilities
• Functional proficiency with MS Office products (Outlook, Word, Excel, and PowerPoint)
• Bachelor's degree or equivalent work experience in the areas of Computer Engineering, Information Science, Computer Science, or related disciplines
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• JSON Knowledge
• QA Testing knowledge
• Insurance Management System experience
• Insurance experience

What You'll Gain

• Benefits from Day One
  • Health insurance plans, dental, and vision
  • Wellness incentives
  • 401(k) and/or RRSP retirement savings plans with employer match
• Work-Life Balance
  • Competitive paid vacation time and a free day for your birthday
  • Personal/sick time
  • Paid holidays
  • Flex Time
  • Paid parental leave (U.S. candidates)
  • Volunteer time off
• Empowering Career Growth and Success - We invest in talent, care about our people, and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people, and are empowered by the results of our work. We fulfill the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace, and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be an indispensable partner in our industry.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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