Customer Implementation Partner

The Customer Implementation Partner at Team Global Express is responsible for managing the end-to-end implementation process for new customers, ensuring a smooth transition to operational readiness. This role involves coordinating with internal and external stakeholders to meet customer expectations, compliance, and contractual obligations.

As a Customer Implementation Partner, you’ll be at the heart of our customer success strategy.

Here’s how you’ll make an impact:

• Oversee the entire implementation process, ensuring customers are operationally ready and set up for success. Coordinate and support internal departments like Sales, IT, Legal, Operations, and Customer Service.
• Serve as the main contact for internal and external stakeholders, ensuring clear communication to manage expectations and provide progress updates.
• Monitor the implementation process to identify and address potential risks and barriers, escalating issues as needed for timely resolution.
• Deliver an outstanding customer experience by understanding and meeting customer needs and expectations.
• Ensure all necessary personnel are trained and prepared to meet the requirements of the customer contract or service agreement.
• Regularly review and optimise implementation frameworks, tools, and procedures. Provide status updates and support new initiatives to enhance customer onboarding and retention.

Skills and Qualifications

• We’re seeking someone who brings a mix of skills, experience, and passion. Here’s what will set you up for success:
• A degree in Business, Logistics, Sales, or Marketing is preferred. Alternatively, equivalent experience in project management or customer implementation is highly valued.
• Familiarity with the transport and logistics industry, or substantial experience in customer-focused roles, is essential.
• Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint) and Salesforce CRM are required.
• Demonstrated ability to navigate complex challenges and develop effective solutions.
• Proven track record of building and maintaining strong relationships with stakeholders at various levels.
• A passion for identifying opportunities for improvement and delivering better outcomes through innovative approaches.

Who You Are:

You’re a customer-focused professional who thrives in fast-paced environments. You excel at building trust and fostering clear, open communication. You can manage multiple priorities with ease, even in high-pressure situations. You’re a team player who believes in the power of inclusivity and teamwork. You’re committed to delivering exceptional outcomes and making a real impact.

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About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.