- Lead national contract implementations for a global electrical supplier
- Drive KPI delivery, margin optimisation and stakeholder alignment
- Belong to an innovative and stable company, investing in a better future
With more than 1,900 branches across 17 countries, Rexel is a global leader in electrical and energy‑efficient solutions. We help industries, businesses and communities operate smarter, safer and more sustainably — and now you can be part of that mission.
We’re looking for a Customer Implementation Manager to drive the successful rollout of major customer contracts and ensure ongoing delivery against agreed KPIs. This role is critical in supporting our National Key Account team and managing the National Customer Engagement Team.
Job Description- Lead end‑to‑end contract implementation, turning contract documents into clear, practical rollout plans
- Work closely with National Key Account Managers and internal key stakeholders
- Project manage implementation activities
- Align internal and external stakeholders, setting expectations and confirming deliverables
- Manage the NCET National Customer Engagement Team
- Formally close out implementations once all criteria are met
- Support customer reporting requirements
- Ensure contract KPIs — including DIFOT, cost savings and service metrics — are consistently achieved
- Strong understanding of electrical wholesale branch operations
- Proven ability to influence stakeholders at all levels
- Experience working on strategic contracts with major customers
- Demonstrated project management capability
- Commercial experience engaging with strategic clients
- Proficiency with MS Project, Excel and PowerPoint
- Excellent communication, negotiation and relationship‑building skills
- Strong problem‑solving ability and a track record of meeting deadlines
- Management experience preferred
We’re committed to helping you grow, thrive and feel valued.
- Genuine career pathways across specialties, leadership and global mobility
- A business recognised as an environmental leader
- A diverse, inclusive culture where your voice matters
- Access to our #RexelMentoring program
- KUDO$ rewards platform with thousands of discounts
- Wellbeing support, birthday leave, and a fun, safe, supportive workplace
#feeltheenergy and find out more at rexel.com/careers
Join us in leading the charge towards a brighter, more sustainable future for everyone.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from all backgrounds to apply.
A pre‑employment medical, drug test and national criminal record check may be required.
Skills Required
- Strong understanding of electrical wholesale branch operations
- Proven ability to influence stakeholders at all levels
- Experience working on strategic contracts with major customers
- Demonstrated project management capability
- Commercial experience engaging with strategic clients
- Proficiency with MS Project, Excel and PowerPoint
- Excellent communication, negotiation and relationship-building skills
- Strong problem-solving ability and a track record of meeting deadlines
- Management experience
What We Do
Together, we’re delivering the power of a global brand Millions of US electrical customers trust the expertise, resources and relationships of Rexel Holdings USA. As the US presence of one of the world's largest electrical distributors, the Rexel Group, we apply our know-how, productivity tools and hands-on business-building initiatives to help our customers thrive. Always seeking better solutions Rexel USA is the home to many of the leading energy, communications and supply-chain brands in the US. We are continuously seeking new opportunities to add complementary brands to our company and further strengthen our value to customers and shareholders. Our Employees Make a Difference Rexel USA offers a wide range of career opportunities, from entry-level rotational programs to experienced electrical system design. Whether it's through designing alternative energy solutions, upgrading lighting in commercial or municipal buildings or finding new ways to optimize our customer's supply chain, our employees are making a difference in the world of energy solutions. To learn what categories of personal information we collect and the purpose of collection, please review our Applicant Privacy Notice at https://bit.ly/36PslzT
