- Lead national contract implementations for a global electrical supplier
- Drive KPI delivery, margin optimisation and stakeholder alignment
- Belong to an innovative and stable company, investing in a better future
With more than 1,900 branches across 17 countries, Rexel is a global leader in electrical and energy‑efficient solutions. We help industries, businesses and communities operate smarter, safer and more sustainably — and now you can be part of that mission.
We’re looking for a Customer Implementation Manager to drive the successful rollout of major customer contracts and ensure ongoing delivery against agreed KPIs. This role is critical in supporting our National Key Account team and managing the National Customer Engagement Team.
Job Description- Lead end‑to‑end contract implementation, turning contract documents into clear, practical rollout plans
- Work closely with National Key Account Managers and internal key stakeholders
- Project manage implementation activities
- Align internal and external stakeholders, setting expectations and confirming deliverables
- Manage the NCET National Customer Engagement Team
- Formally close out implementations once all criteria are met
- Support customer reporting requirements
- Ensure contract KPIs — including DIFOT, cost savings and service metrics — are consistently achieved
- Strong understanding of electrical wholesale branch operations
- Proven ability to influence stakeholders at all levels
- Experience working on strategic contracts with major customers
- Demonstrated project management capability
- Commercial experience engaging with strategic clients
- Proficiency with MS Project, Excel and PowerPoint
- Excellent communication, negotiation and relationship‑building skills
- Strong problem‑solving ability and a track record of meeting deadlines
- Management experience preferred
We’re committed to helping you grow, thrive and feel valued.
- Genuine career pathways across specialties, leadership and global mobility
- A business recognised as an environmental leader
- A diverse, inclusive culture where your voice matters
- Access to our #RexelMentoring program
- KUDO$ rewards platform with thousands of discounts
- Wellbeing support, birthday leave, and a fun, safe, supportive workplace
#feeltheenergy and find out more at rexel.com/careers
Join us in leading the charge towards a brighter, more sustainable future for everyone.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from all backgrounds to apply.
A pre‑employment medical, drug test and national criminal record check may be required.
Skills Required
- Strong understanding of electrical wholesale branch operations
- Proven ability to influence stakeholders at all levels
- Experience working on strategic contracts with major customers
- Demonstrated project management capability
- Commercial experience engaging with strategic clients
- Proficiency with MS Project, Excel and PowerPoint
- Excellent communication, negotiation and relationship-building skills
- Strong problem-solving ability and a track record of meeting deadlines
- Management experience
What We Do
Rexel, worldwide expert in the professional multichannel distribution of electrical products and services for the energy world, addresses three main markets - residential, commercial, and industrial. The Group supports its customers to be at their best in running their business, by providing a broad range of sustainable and innovative products, services, and solutions in the field of technical supply, automation, and energy management. Rexel operates through a network of over 1,900 branches in 19 countries, with more than 27,000 employees. The Group’s sales were €19.2 billion in 2023. Over the past five years, Rexel has proven its ability to structurally outperform the growing and increasingly attractive electrical distribution market. The demand in green energy and energy efficiency has boosted the Group’s businesses. On February 11, 2021, Rexel presented its mid-term ambitions. The Group’s strategy relies on a growth, value-creation and ESG ambition approach, via several strategic initiatives: - Accelerating growth through “More Customers, More SKUs, More Digital” - Improving operational and financial performance, in particular through digital - A balanced capital allocation around return to shareholders and investment in future growth. As an example, Rexel seizes any external growth opportunity in order to strengthen its position in certain geographies such as the United States or to add adjacent skills. ESG targets for 2030: - A 35% reduction in CO2 emissions of its operations (scopes 1&2) compared to 2016 - A 45% reduction in CO2 emissions from the use of products sold (scope 3) compared to 2016. 2023 sales: €19.2 billion 19 countries 1,900 branches 27,000 employees
