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The Role
Manage global implementation projects for top accounts, coordinate stakeholders, ensure smooth integration, and conduct training and performance reporting.
Summary Generated by Built In
What You Can Expect:
Requirements Engineering & Technical Specification
- Manage and support integration projects throughout the full delivery lifecycle, from requirements gathering to go-live
- Gather, align and translate business requirements into technical specifications and user stories
- Define integration logic, data mappings, transformation rules, and interface specifications (APIs, XML, EDI, event-based integrations)
- Define acceptance criteria and ensure successful delivery and go-live of integration solution
System Integration & Data Mapping
- Design and support integration flows between logistics systems in collaboration with solution architects and development teams
- Maintain and enhance data mappings between TMS, ERP, and external platforms
- Ensure consistent and accurate transformation of logistics data (e.g. shipments, milestones, bookings, tracking events)
- Align integration solutions with end-to-end freight forwarding processes across air and ocean freight, including pre- and on-carriage
Stakeholder & Domain Collaboration
- Act as the key interface between business stakeholders, IT development teams, and external partners
- (customers and service providers)
- Collaborate closely with TMS domain owners, Operations, Key Account Management, and Operational Excellence teams
- Support cross-functional alignment throughout the integration lifecycle
- Communicate progress, risks, dependencies, and decisions to all relevant stakeholders
Testing, Release & Operational Support
- Support system integration testing (SIT) and user acceptance testing (UAT)
- Coordinate testing activities with business and technical teams
- Support incident resolution and production issue handling (2nd level support where required)
- Ensure smooth transition of integrations into operational environments · Support release readiness and go-live coordination for integration projects
What You Bring:
- Degree in Logistics, Supply Chain Management, Information Systems, or a related field
- 4+ years of experience in integration management, IT delivery, or project management within freight forwarding or logistics environments
- Good understanding of end-to-end freight forwarding processes across air and ocean freight, including pre-and on-carriage activities
- Hands-on experience with Transport Management System (TMS)
- Solid knowledge of system integration concepts (APIs, XML, EDI, event-based architectures) and data-driven process flows. Postman experience is a strong plus
- Experience in translating business requirements into technical specifications, data mappings, and development-ready user stories
- Ability to manage and coordinate integration delivery initiatives end-to-end
- Strong stakeholder management skills across business, IT, and external partners
- Structured, analytical, and solution-oriented mindset
- Eager to learn, take ownership, and drive initiatives forward
- Collaborative team player who thrives in a dynamic environment
- Strong communication skills in cross-functional and international environments, engaging with stakeholders at all levels
- Fluent in English; German is a strong plus
Skills Required
- Degree in Business Administration, Logistics, Supply Chain Management, or related field
- 3-5 years' experience in customer implementation, project management, or operational excellence
- Strong operational and supply chain process knowledge, with hands-on TMS experience
- Foundational understanding of IT system integrations and software solutions
- Advanced MS Office skills (Excel); BI tool experience preferred
- Excellent interpersonal and stakeholder communication skills (written, verbal, and presentation)
- Fluent in English & German
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The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
