Customer Growth Specialist

Join the National Leader in Cloud-Based Property Management 

Our Story: 🏡 

PropertyMe is Australia’s #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1. million properties. 

Join a growing team, in a growing business as we continue to consistently grow our core business and also expand into exciting new markets and products. 

Your work will make an impact on the day-to-day lives of millions of Australian real estate professionals, tenants and owners. 

Your Mission: 🚀 

The role of the Customer Growth Specialist is to drive feature adoption of our solutions and revenue growth in your segmented customer portfolio.  This role is responsible for ensuring customers fully utilise features offered, enhancing the experience and optimising their use of PropertyMe. The Customer Growth Specialist will be measured on the uptake in feature utilisation and increased revenue in their portfolio.   
 
We’re excited to welcome applicants from Melbourne, Victoria. For those based outside Sydney, we offer the flexibility to work remotely.
 
Responsibilities 🏢 

Responsibilities and duties of the role include, but are not limited to: 

• Account Growth: Identify opportunities for upselling and cross-selling our products and services to existing clients, contributing to revenue growth. 

• Proactively identify engage, contact and call existing customers using a range of outreach methods 

• Surpass call and connect quotas each week  

• Be an advocate for PropertyMe ensuring all revenue targets are met each month 

• Directly contribute to your revenue targets by achieving your OKR’s  

• Show growth in feature adoption across your customer base 

• Build and maintain strong, long-lasting relationships with customers in your segmentation 

• Work to retain existing customers and reduce churn by delivering consistent value, understanding their evolving needs, and proactively addressing potential concerns. 

• Always be SELLING!  

• Reporting and Analysis: Ensure all account activities are captured in Salesforce CRM. 

• Review customer feedback within your segment and work with your team to come up with ways to retain and engage your customers  

• Review data to identify common themes across your segment and allow you to influence product utilisation 

• Collate and report feedback from customers in regard to features and requests.  

• Market Insights: Stay informed about industry trends, market developments, and competitor activities to provide valuable insights to share with your customers and your peers.  

• Report trends as noticed within your customer base.  

What you bring 🌟 
 

• A proactive approach in understanding our feature set and the value to our customers  

• Demonstrate initiative and drive, thinking outside the box to deliver our message effectively 

• Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and concisely 

• Customer Focus: Strong customer service orientation with a passion for helping clients succeed 

• Analytical Skills: Ability to analyse data, identify trends, and make data-driven recommendations 

• Problem-Solving: Proactive and solution-oriented approach to addressing client challenges. 

• Team Player: Collaborative mindset with the ability to work effectively in a team environment 

• Tech Savvy: Interest in technology and its applications in the real estate industry; familiarity with PropTech solutions is a plus 

• Experience: Minimum of 2 years account management experience, preferably within PropTech and/or SaaS 

• The ability to gain a deep understanding of PropertyMe’s products and services and become a product evangelist 

• Ability to readily adapt to competing demands and shifting priorities 

 
 
The Benefits and Perks 🪴 

• A nurturing and empowering team to help you reach your full potential 

• Strong opportunities for career development in a growing company 

• High autonomy and recognition in your role 

• Vibrant culture 

• Regular milestone parties  

• Job security working for one of Australia's leading PropTech companies 

 
It’s uncertain times at the moment, but there’s nothing uncertain about the opportunity here at PropertyMe, we’re building something special and we want to chat with you about joining us, no matter your background. Apply now or check out our People & Culture team on LinkedIn, we’re always open for a chat.