Customer Fulfilment Coordinator

Title: Customer Fulfilment Manager
Location: Israel

About the job

As Customer Fulfilment Manager within our Manufacturing & Supply team, you'll ensure life-changing treatments reach patients seamlessly by driving end-to-end fulfilment operations across Israel. Ready to get started?
 

Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster.
 

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
 

Main responsibilities:

• Manage daily customer fulfilment operations, coordinating Sales & Operations Execution activities and communicating proactively with internal stakeholders to ensure smooth delivery of products.

• Monitor inventory levels and proactively identify potential shortages and out-of-stock situations up to four weeks ahead, applying short-term stock management to steer stock across the supply chain.

• Make critical fulfilment decisions during shortage situations, including product allocation per customer, backorder prioritization, and mitigation actions such as adjusting order quantities or proposing substitutions.

• Manage day-to-day contact with logistics partners (4PL) to coordinate all necessary fulfilment activities and ensure timely, accurate delivery to customers.

• Track and report on end-to-end fulfilment performance through a defined set of KPIs and analytics, identifying inefficiencies, conducting root cause analysis, and driving continuous improvements.

• Support month-end closing activities and prepare consolidation data and analysis for stock-in-trade and sell-in/sell-out reporting.

• Gather and manage all out-of-stock issues impacting customers, enabling timely and transparent customer communication through the Supply Chain Customer Engagement team.
   

About you

• Experience: Solid background in customer fulfilment, supply chain operations, or order management, ideally within the biopharma or healthcare industry

• Technical skills: Proficiency with SAP and MS Office; strong analytical capabilities with experience in KPI tracking, reporting, and scenario planning

• Soft skills: Excellent communication and negotiation skills, strong problem-solving mindset, and the ability to make sound decisions under pressure in a fast-paced environment

• Education: Bachelor's degree from an accredited college or university

• Languages: Fluent in English and Hebrew
   

Why choose us?

• Shape the future of medicine delivery with cutting-edge technology, ensuring seamless product launches and a resilient supply chain across Israel.

• Power industry-leading performance by leveraging digital, data, and AI-driven innovation at speed and scale.

• Help deliver over thirty new product launches by 2030, ensuring patients get the treatments they need faster than ever.

• Own meaningful work from day one, with the freedom to drive smarter solutions and lead change across a global business.

• Accelerate your career through internal mobility, cross-functional moves, and development opportunities designed to grow your impact.

• Enjoy outstanding benefits, including flexible working options, comprehensive healthcare, and well-being programs designed to help you thrive.
   

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.
 

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!