Customer Facing, Project Manager – North Carolina

Posted Yesterday
Be an Early Applicant
3 Locations
In-Office or Remote
117K-183K Annually
Senior level
Biotech
The Role
Manage customer-facing laboratory projects, coordinating with vendors and cross-functional teams to ensure timely project delivery while maintaining customer satisfaction.
Summary Generated by Built In
Job Description

Are you looking for an opportunity to apply your project management and technical leadership skills in a highly impactful, customer-facing role? Join our team and help deliver complex laboratory projects that directly support customer success.

What We’re Looking For in our  Customer-Facing Laboratory Projects, Project Manager role for the North Carolina Market.

We are seeking a candidate with a strong foundation in project management processes, tools, and best practices, along with a proven ability to manage multiple priorities while maintaining a high level of attention to detail. The ideal candidate has experience coordinating with third-party vendors and is comfortable working in complex, multi-stakeholder environments.

Strong communication skills are essential in this role, including the ability to lead meetings, provide clear and concise updates, and maintain effective communication with customers, internal teams, and external partners. The successful candidate will also demonstrate the ability to adapt quickly, think critically, and make sound decisions in a fast-paced, dynamic environment.

A collaborative mindset is key, as this role requires working effectively across diverse, cross-functional teams. Additionally, the role requires a willingness and ability to spend extended periods working on-site at customer locations as needed to support successful project delivery.

 

The Ideal Candidate:

For this role, the project manager must be local to Raleigh, Charlotte, or Greensboro, North Carolina, and be able to travel within the designated area to service customer projects in the North Carolina territory.

As a Project Manager, you will lead or support the end-to-end delivery of large, integrated laboratory service projects. This is a hands-on role that requires active engagement at customer sites across North Carolina and North America, working closely with internal teams, external partners, and clients to deliver high-quality solutions.

Key Responsibilities

  • Support the sales process by contributing to solution design and development for customer projects
  • Manage and help execute large, multi-functional, and multi-vendor service projects, including:
  • Laboratory relocations
  • Asset management programs
  • Facility inventories
  • Other CrossLab service solutions
  • Assist in developing and maintaining project plans, including scope, schedule, budget, and resource requirements
  • Coordinate with customers to define project requirements and implement tailored solutions
  • Support pricing and proposal development for customized project work
  • Ensure projects are delivered on time, within budget, and aligned with customer expectations
  • Build and maintain strong relationships with customers, internal teams, and third-party vendors
  • Lead meetings, track progress, and maintain clear and accurate project documentation
  • Actively participate in on-site project delivery activities
Qualifications

Required Qualifications

  • Bachelor’s degree in a scientific or related field, or equivalent combination of education and experience
  • 8+ years of relevant professional experience, including at least:
  • 5+ years of customer-facing field project management
  • Experience applying project management methodologies (formal training or equivalent experience)
  • Strong written and verbal communication skills
  • Experience working directly with external customers
  • Experience using data tools or reporting systems to analyze and present information
  • Ability and willingness to travel up to 50% or more, depending on project needs

Preferred Qualifications

  • PMP certification
  • Experience in laboratory environments, instrument service, or equipment maintenance
  • Familiarity with GMP and/or GLP environments
  • Pharmaceutical or life sciences industry experience
  • Experience managing project budgets, including quotes, purchase orders, and invoice reconciliation
  • Experience working with third-party service providers
  • Lean Six Sigma certification or training
  • Proficiency with:
  • Microsoft Office (Excel, Word, SharePoint)
  • Project and data tools (MS Project, Smartsheet, Visio, SAP, Maximo, or similar systems)

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least June 3, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $116,800.00 - $182,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

Skills Required

  • Bachelor's degree in a scientific or related field
  • 8+ years of relevant professional experience
  • 5+ years of customer-facing field project management experience
  • Experience using data tools or reporting systems

Agilent Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.

  • Retirement Support The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
  • Equity Value & Accessibility An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
  • Leave & Time Off Breadth Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.

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The Company
HQ: Santa Clara, CA
17,369 Employees
Year Founded: 1999

What We Do

Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.

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